Registered Nurse (RN) Supervisor of Case Management

Akron Children's Hospital; Akron (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Akron Children's Hospital is seeking an RN Supervisor of Case Management to provide operational and clinical leadership for the Case Management team. You will oversee staff, coordinate department operations, and ensure quality patient outcomes, resource efficiency, and regulatory compliance.

The role requires a BSN, Ohio RN license, and BLS certification with at least five years in case management or related settings. Masters preferred and CCM/ACM certifications are a plus.

Qualifications

• BSN required.
• Master's degree preferred in Nursing, Healthcare Administration, or related field.
• Current, valid RN license in Ohio.
• BLS certification required.
• CCM/ACM or similar certification preferred.

Responsibilities

• Provides leadership within RN scope of practice to achieve department goals.
• Recruits, onboards, supervises, and develops staff with performance feedback.
• Oversees daily department operations, workflow, staffing and service delivery.
• Plans staffing assignments to ensure appropriate coverage for case management.
• Coordinates care coordination, discharge planning, and transitions of care.
• Collaborates with providers, nursing, social work, payers, and community resources.

Skills

Leadership

Coaching staff

Communication skills

Clinical decision-making

Organizational skills

Analytical thinking

Education

BSN

Master's degree preferred

RN license Ohio

BLS certification

CCM/ACM certification preferred

Tools

Microsoft Office

Epic EMR

Job description

Full-Time: 40 Hours Per Week1st Shift: 8am - 4:30pmMonday - Friday w/Occasional On-Call RequirementsDepartment: Inpatient Case Management - Population Health

Summary

The RN Supervisor of Case Management provides operational and clinical leadership for the Case Management team. Responsible for the day-to-day supervision of staff, coordination of department operations, and oversight of care coordination activities that support quality patient outcomes, efficient resource utilization, and regulatory compliance. Assesses, plans, implements, and evaluates patient care delivery and departmental processes within the assigned practice setting in accordance with organizational and departmental standards. Partners with the Nurse Manager and Senior Director to achieve departmental and organizational goals, promote staff engagement and professional development, and support continuous improvement initiatives that enhance the delivery of case management services.

Responsibilities

• Provides leadership and direction within the RN scope of practice in support of organizational, departmental, and patient care goals.
• Recruits, onboards, supervises, and develops staff; establishes performance expectations and provides ongoing coaching, feedback, and evaluation.
• Assists with oversight of daily department operations, workflow management, staffing, and service delivery.
• Plans, maintains, and communicates staffing assignments to ensure appropriate coverage and effective delivery of case management services.
• Coordinates and delegates work assignments to support efficient care coordination, discharge planning, transition management, and resource utilization activities.
• Collapses with providers, nursing, social work, ancillary departments, payers, and community resources to facilitate effective interdisciplinary care coordination and transitions of care.
• Provides direct case management, care coordination, and transition management services for identified patient populations, as needed.
• Serves as a clinical and operational resource for staff and interdisciplinary team members.
• Monitors departmental quality indicators, regulatory requirements, and performance metrics; participates in performance improvement initiatives to achieve organizational and departmental goals.
• Ensures compliance with applicable laws, regulations, accreditation standards, professional practice requirements, and organizational policies.

Other information

Technical Expertise

• Experience in case management, care coordination, utilization management, discharge planning, or related healthcare settings is required.
• Demonstrated leadership, critical thinking, clinical decision-making, organizational, and communication skills required.
• Knowledge of healthcare regulations, accreditation standards, care coordination practices, and performance improvement principles is required.
• Proficiency in Microsoft Office (Outlook, Excel, Word) required; Epic or comparable electronic medical record experience preferred.
• Ability to manage multiple priorities, analyze information, and work effectively in a fast-paced environment.

Education and Experience

• Education: Bachelor of Science in Nursing (BSN) required. Master's degree in nursing, Healthcare Administration, Business Administration, or a related field is preferred.
• Licensure: Current, valid, and unrestricted Registered Nurse (RN) license in the State of Ohio required.
• Certification: Basic Life Support (BLS) certification from the American Heart Association required.
• Certified Case Manager (CCM), Accredited Case Manager (ACM), or other nationally recognized care management certification preferred.
• Years of relevant experience: Minimum of five years of case management, care coordination, utilization management, discharge planning, or related clinical experience required. Pediatric experience preferred.
• Years of supervisory experience: Previous leadership, supervisory, charge nurse, lead, preceptor, project leadership, or team leadership experience preferred.

Full Time

FTE: 1.000000

Status: Onsite