Registered Nurse (RN) Patient Logistics - Transfer Center

Hugh Chatham Health; Charlotte (NC); On-site; USD 52,000 - 79,000; Full time

Job summary

Advocate Health is seeking an experienced RN to coordinate patient transfers in a on-site role based in Charlotte, NC. The position requires triage assessments, interfacility coordination, and meticulous EMR documentation to ensure safe, timely patient placement.

The role emphasizes collaboration with physicians and transport staff, strong communication, and the ability to handle multiple tasks in a dynamic environment. On-site work is required with rotating 12-hour shifts.

Qualifications

• Active RN license in relevant state (e.g., North Carolina).
• ADN required; BSN preferred.
• Minimum 3 years nursing experience.
• Strong communication via phone, email, and EMR.
• Ability to work on-site and coordinate transfers.

Responsibilities

• Coordinate patient transfers for emergent/urgent/complex cases.
• Perform triage assessments to determine level of care for transfers.
• Act as liaison between referring and receiving facilities; document requests.
• Collaborate with interdisciplinary teams to ensure optimal patient outcomes.
• Document transfer activities in EMR and transfer center software; generate monthly reports.
• Participate in quality and safety improvement activities related to transfers.

Skills

Communication

EMR usage

Telehealth technology

Critical thinking

Multitasking

Interpersonal skills

On-site work

Education

ADN

BSN

Tools

EMR systems

Telehealth tools

Job description

Department

70518 Atrium Health Mobile Medicine - Care Coordination Center

Status

Full time

Benefits Eligible

Yes

Hours Per Week

36

Schedule Details/Additional Information

7p-7a.

36 hours of weekend time required per 6 weeks.

This is not a remote position.

Pay Range

$38.20 - $57.30

Major Responsibilities

• Patient Transfer Coordination: Facilitate safe and timely transfers of patients with emergent, urgent, or medically complex conditions; collaborate with physicians, transport staff, and other healthcare providers to ensure appropriate patient placement.
• Clinical Assessment: Perform triage assessments to determine the appropriate level of care and subspecialty needed for transferring patients; utilize clinical knowledge to gather and review patient information, ensuring all necessary data is collected for transfer decisions.
• Communication: Utilizing closed-loop communication act as a liaison between referring and receiving facilities, facilitating verbal communication and documentation of transfer requests; coordinate with multiple clinicians to discuss patient cases and determine the best course of action; provide exceptional customer service to patients, families, and external healthcare providers.
• Interprofessional Collaboration: Collaborate effectively with interdisciplinary teams to deliver patient-centered care, ensuring shared decision-making, and optimal outcomes; determination of when to use the chain of escalation/resolution when appropriate.
• Documentation: Document all transfer activities in electronic medical record (EMR) and transfer center software; prepare and review monthly reports on transfer center activities and trends.
• Quality & Safety Improvement: Participate in quality improvement activities to enhance transfer center processes and patient outcomes; monitor and report trends related to patient transfers; participate in debriefing sessions as necessary to address adverse events.

Minimum Job Requirements

Education

ADN (associate's degree in nursing)

Certification / License

Licensed Registered Nurse (RN) in relevant state

Work Experience

Minimum 3 years of nursing experience

Knowledge / Skills / Abilities

Strong verbal and written communication skills. Proficiency in using electronic medical records and telehealth technology. Excellent critical thinking and problem-solving skills. Ability to work efficiently under pressure and manage multiple tasks simultaneously. Strong interpersonal skills to effectively collaborate with healthcare team. Must be able and available to work on-site

Preferred Job Requirements

Education

BSN (bachelor's degree in nursing)

Certification / License

Certified Acute Care Virtual Registered Nurse (CAVRN)

Experience

Critical Care or Emergency department experience advantageous

Knowledge / Skills / Abilities

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.