Registered Nurse (RN) - ED - Emergency Department - $19 per hour

Tampa General Hospital; Tampa (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Pet insurance

Dental benefits

Vision benefits

Health savings account

Life insurance

Employee assistance programs

Job summary

Tampa General Hospital is seeking a Financial Counselor in the Emergency Department in Tampa, FL. The role provides concierge-level assistance to ED patients, verifying insurance, scheduling follow-ups, and guiding patients through financial assistance options.

The ideal candidate has a High School Diploma or GED and at least 3 years of experience in Registration, Scheduling, or Billing. This on-site position requires collaboration with care teams to ensure compliant and efficient patient access

Qualifications

• High School Diploma or GED.
• Three (3) years’ experience in Registration, Scheduling, and/or Collections and Billing.

Responsibilities

• Obtains and documents demographic, insurance, and financial information for ED patients.
• Performs insurance verification and patient financial responsibility calculations per Medicare and payers.
• Conducts financial screening for assistance programs and educates patients on options.
• Calculates self-pay pricing and collects patient responsibility per hospital policy.
• Schedules follow-up appointments and add-on services with accuracy and compliance.
• Provides concierge-level assistance to patients and families, including wayfinding.
• Ensures EMTALA, CMS, TJC, and HIPAA compliance when validating accounts.
• Collaborates with nurses, physicians, and external partners to coordinate care and financial support.
• Maintains accurate notes and handles issues under leadership guidance.
• Participates in performance improvements and required training.

Education

High School Diploma or GED

Job description

Job Description & Requirements

Tampa General Hospital is seeking a Registered Nurse (RN) ED - Emergency Department for a nursing job in Tampa, Florida.

Specialty: ED - Emergency Department

Discipline: RN

Duration: Ongoing

36 hours per week

Shift: 12 hours, nights

Employment Type: Staff

Under minimal supervision of the Dir Patient Accounts, the Financial Counselor is responsible for supporting medically stable Emergency Department patients by completing financial screening, insurance verification, registration, scheduling, and point-of-service collections. This role ensures compliance with Medicare requirements, EMTALA, CMS, TJC, and HIPAA regulations while accurately obtaining and validating demographic, clinical, and financial information. The Financial Counselor provides concierge-level service to patients, families, and visitors, assists with eligibility and enrollment for financial assistance programs such as HCHCP, and collaborates with multidisciplinary teams to facilitate access to care and financial resources. All duties are performed in accordance with the mission, vision, and values of Tampa General Hospital.

Essential Functions

• Obtains, verifies, and documents complete demographic, insurance, and financial information for Emergency Department patients prior to discharge or follow-up care.
• Performs insurance verification, benefit validation, and patient financial responsibility calculations in compliance with Medicare and third-party payer requirements.
• Conducts financial screening for HCHCP and other assistance programs, completes and submits applications, and educates patients on available options.
• Calculates and communicates self-pay pricing and collects patient financial responsibility in accordance with hospital policies.
• Schedules follow-up physician appointments and add-on services, ensuring accuracy and compliance with TGH policies and procedures.
• Provides concierge-level assistance to patients, family members, and visitors, including wayfinding, registration support, and service recovery.
• Ensures compliance with EMTALA, CMS, TJC, and HIPAA regulations when validating hospital accounts and interacting with patients.
• Collaborates with nurses, physicians, ancillary departments, insurance carriers, care management, HIM, and external partners to coordinate care and financial support services.
• Maintains accurate account notes, completes work queue follow-up, and resolves patient or staff issues under guidance of leadership.
• Participates in performance improvement initiatives, required training, and continuing education while promoting teamwork, professionalism, and accountability.

High School Diploma or GED. Three (3) years’ experience in Registration, Scheduling, and/or Collections and Billing.

About Tampa General Hospital

Tampa General Hospital is a private not-for-profit hospital and one of the most comprehensive medical facilities in West Central Florida serving a dozen counties with a population in excess of 4 million. As one of the largest hospitals in Florida, Tampa General is licensed for 982 beds, and with approximately 15,000 team members and providers, is one of the region’s largest employers. Consistently recognized for world-class care, Tampa General Hospital is ranked as the #1 hospital in Tampa Bay by U.S. News & World Report for 2025-26 and is nationally ranked among the top 50 hospitals in the nation in six specialties. Additionally, Tampa General is ranked as "High Performing," or among the top 10% of hospitals in the nation, in five more specialties along with 18 procedures and conditions.

Benefits

• Medical benefitsPet insuranceDental benefitsVision benefitsHealth savings accountHealth Care FSALife insuranceEmployee assistance programs