Registered Nurse (RN) - Day Triage Runner - Washington, DC

Capital Hospice dba Capital Caring; Washington (District of Columbia); On-site; USD 73,000 - 108,000; Full time

Benefits offered by this job

Sign-on Bonus

Job summary

Chapters Health System in Washington, DC area seeks an RN for Day Triage to provide telephonic and in-person triage support, coordinating care for patients and families. You will document and track referrals in the EMR, respond to clinical inquiries, and promote services with strong customer service.

This role requires an active RN license and excellent communication skills. Compensation includes a sign-on and a schedule Monday–Friday 8:00 a.m.–5:00 p.m.

Qualifications

• Active RN license in one or more states and ability to apply for multi-state license within 30 days of hire.
• Minimum of one year nursing experience; hospice or hospital experience preferred.
• Active BLS certification from American Heart Association or Red Cross.
• Experience with EMR/EHR systems.
• Excellent English communication (verbal and written); Spanish preferred).

Responsibilities

• Triages phone calls and ensures callers’ needs are met with excellent customer service.
• Provides and manages direct care to patients and families with psychosocial, spiritual, cultural and physical components.
• Handles clinical inquiries related to Chapters Health System’s services promptly and accurately.
• Explains benefits of Chapters Health System’s services clearly to clients.
• Gathers information and documentation to ensure up-to-date patient data.
• Enters data into EMR and coordinates referrals.
• Offers reassurance and coordinates in-person visits when needed.
• Coordinates or completes in-person visits and supports patient comfort.
• Manages complex situations by coordinating with resources and IDG members.
• Maintains confidentiality and follows policies and regulatory requirements.
• Supports quality improvement activities and research as appropriate.

Skills

RN license

EMR/EHR experience

BLS for healthcare professionals

English communication

Tools

EMR/EHR system

Job description

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

• Benefits – Day 1 $15,000.00 – Sign on Bonus
• Shift – Monday - Friday from 8:00 a.m. - 5:00 p.m.
• Not a Remote Position

The RN Day Triage provides telephonic and ad hoc support to patients and families. The RN, Day Triage will establish and maintain positive relationships with team members, patients/families and referral resources.

Qualifications

• Current Affiliate state or multi-state license to practice as an RN, and has the ability to apply for/obtain multi-state RN license within 30 days of hire, if not already a holder of a multi-state license.
• Minimum of one (1) year nursing experience; hospice or hospital experience preferred.
• Active BLS for healthcare professionals from the American Heart Association or Red Cross.
• Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system.
• Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred.
• Excellent critical decision making and problem‑solving skills.
• Excellent clinical and assessment skills.
• Ability to use equipment with visual and auditory mechanisms.
• Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines.
• Ability to effectively handle stressful situations professionally and calmly with exceptional customer service.
• Strong patient service skills.
• Information seeking / probing skills.
• Accurate knowledge transfer.
• Listening, understanding, and responding.

Competencies

• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with coworkers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities

• Triages phone calls and ensures that callers’ needs are met efficiently using excellent customer service skills.
• Provides and manages direct care to patients and families incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
• Responsible for the timely, courteous, and effective handling of clinical inquiries related to Chapters Health System’s services.
• Positively promotes and clearly explains benefits of Chapters Health System’s services.
• Clients include current and prospective patients, friends, or family members, Powers of Attorney, care providers, physicians, nursing staff, nursing homes and Assisted Living Facilities (ALFs), hospital staff, and others, as appropriate.
• Gathers necessary information and required documentation from appropriate sources to ensure complete, current, and accurate documentation of patient information and data.
• Accurately enters data into information tracking systems, including entering and tracking patient referral file in electronic medical record (EMR).
• Provides reassurance to patients and families.
• Assists in finding solutions to their questions and/or recognizes the need for an in person visit.
• Coordinates or completes in person visit when needed/or requested.
• Assists the patient and family to achieve the desired comfort levels.
• Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations.
• Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG).
• Triage RN's who experience technical issues not caused by the company equipment or network (i.e. offsite power outage, personal internet outage) are required to report the situation to leadership immediately, and have 30 minutes to resolve the technical issue.
• If the issue cannot be resolved in 30 minutes, RN may be required to report to a IPU or Resource Center based on leadership direction.
• During times of emergencies (i.e. Hurricanes, etc.), the Triage RN may be required to report to work at a location designated by the company, to ensure continuity of services.
• This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency.
• Performs other duties as assigned.

Compensation Pay Range: $72,889.09 - $108,488.13

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.

Capital Caring Health is a not-for-profit, community-based organization founded in the nation's capital in 1977. Capital Caring Health is one of the most experienced and respected providers in the nation of advanced illness, hospice, palliative care, and primary care at home. Our care for children with life-limiting disease is one of the largest on the East Coast. Additional services focus on the special care needs of veterans, those with heart failure, end-stage lung disease, and grief support. Approximately $3 million annually funds care for those who lack coverage or the necessary financial resources for services. Over the years, Capital Caring Health has provided hospice, palliative care, and counseling to nearly 150,000 patients and their families through our regional neighborhood network across Maryland, Virginia, and Washington, D.C.

It is the policy of the Organization to provide equal employment opportunities to all employees and applicants for employment. The Organization(s) complies with all civil rights laws and other federal, state and local fair employment laws that prohibit any unlawful employment practices including harassment and discrimination based on race, color, religion, gender, national origin, age, physical or mental disability, marital status, pregnancy, genetic information, status as a covered veteran, sexual orientation, or any other characteristic protected by law. Employment decisions, including hiring and promoting, are based on merit, qualifications, abilities and business needs. This policy applies to all terms and conditions of employment in accordance with applicable federal, state and local laws.