Registered Nurse (RN)

SilkRoad; City of Plattsburgh (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

STGi is seeking a Registered Nurse Care Manager to serve at a Community Based Outpatient Clinic, coordinating care for Veteran patients and liaising with VA Medical Centers and stakeholders. The RN will manage patient care under clinical supervision and contribute to service excellence initiatives.

The role emphasizes triage, documentation, patient education, and maintaining high standards of care, safety, and confidentiality in a fast-paced outpatient setting.

Responsibilities

• Provide nursing care based on orders to meet patients' physical, mental, and emotional needs.
• Supervise staff involved in care delivery when applicable.
• Lead and participate in team huddles and coordinate with PCPs for staffing and continuity of care.
• Prepare patients for examination and assist providers as requested.
• Document patient information accurately in medical records and VA systems.
• Assist in scheduling appointments and manage patient flow according to access standards.
• Maintain infection control practices and universal precautions.
• Perform CPR and assist during emergencies.
• Ensure all reports and documentation are completed accurately and timely.

Skills

Nursing care

Patient care coordination

Team collaboration

Infection control

Job description

STGi is currently seeking a Registered Nurse to provide services at our Community Based Outpatient Clinic.

JOB SUMMARY:

The primary purpose of this position is to serve as the Registered Nurse Care Manager, who represents the interests of Veteran patients in all areas of the clinic and coordinates care with VA medical Center and stakeholders. The position requires an understanding of the clinical and medical programs, processes and procedures of the clinic and relationships of various services. The position is directly linked to customer service and the Service Excellence program initiatives. The general duty of the RN is to provide professional clinical services under the direction of the Community Based Outpatient Clinic (CBOC) and to manage patient care.

ESSENTIAL FUNCTIONS:

• Provide nursing care based on physician, mid-level provider and CBOC Clinic Manager's orders, to meet the needs (physical, mental, and emotional) of patients.
• Supervise support staff, if applicable, in delivery of care to patients.
• Lead and participate in PACT team huddles.
• Work with the Primary Care Physician (PCP) to ensure the clinic is adequately staffed for quality care delivery and the promotion of continuity of care between the VAMC and the clinic.
• Maintain universal precautions and infection control practices.
• Supervise medical assistants and/or licensed practical nurses who obtain initial information from patients (i.e.: vital signs, symptoms, and complaints) through interviewing patients and reviewing records.
• Prepare patients for examination and assist the PACT Provider upon request.
• Provide smooth and timely flow of patients in accordance with the VA access standards and triage protocol.
• Demonstrate, understand and perform triage activities for all walk-in patients and medical phone inquiries.
• Administer medications per facility protocols, as prescribed by provider.
• Perform cardiopulmonary resuscitation (CPR) and assist during respiratory and cardiac arrest procedures.
• Perform a range of nursing procedures, including dressing changes, suture removal, oxygenadministration, wound irrigations, catheterizations, and venipunctures.
• Prepare patients for laboratory procedures by providing information and instructions.
• Set up and operate therapeutic and emergency equipment, including monitor, Electrocardiogram (FAG), oxygen, and portable suction.
• Document all pertinent patient information in their medical records and Veteran Health Information Systems and Technology Architecture (VISTA) to demonstrate quality care delivery and promote continuity of care.
• Keep the VISTA clinic reminder tracking system current for each enrolled patient.
• Assist in scheduling patients for initial and follow-up appointments in accordance to the VA access standards and the patient's medical necessity.
• Keep patient informed regarding their plan of care, including lab and diagnostic test results as needed.
• Provide health materials, resources and education to patients and their families for informational purposes according to need and learning capacity.
• Assist the providers, as required, in ensuring all patient information on electronic encounter documentation is complete and accurate.
• Participate in the ongoing Performance Improvement Program between its Subcontractor(s) and the VAMC.
• Ensure that all required reports, clinical and administrative documentation is completed in an accurate and timely fashion.
• Participate in the management of day to day CBOC operations.
• Comply with all federal, state, local, Joint Commission Occupational Safety and Health Administration (OSHA), Veteran Affairs, Subcontractor safety and operational regulations, directives and standards.
• Maintain confidentiality of all information and supporting patients' privacy, rights, and safety.
• Perform the duties of the CBOC Clinic Manager when he/she is absent (if applicable).
• Perform other work-related duties as assigned.