Registered Nurse- Quality Management Investigations Program Coordinator

Veterans Health Administration, Department of Veterans Affairs; West Haven (CT); On-site; USD 85,000 - 110,000; Full time

Job summary

Veterans Health Administration, Department of Veterans Affairs, VA Connecticut Healthcare System in West Haven, CT seeks a Registered Nurse Quality Management Investigations Program Coordinator. This full‑time role supports executive nursing services and oversees investigations that enhance patient safety.

The RN will coordinate formal inquiries (AIBs, OIG, TJC), lead interview processes, ensure compliant documentation, and drive process improvements across the care continuum.

Qualifications

• Graduate of a professional nursing program approved by ACEN/CCNE.
• Current, full, active nursing license in the United States.
• State licensure upon appointment and potential conversion after bridge program completion.
• Foreign-educated nurses require credential evaluation.
• Three to five years of acute clinical experience preferred.
• Experience in regulatory compliance tracking and investigations preferred.

Responsibilities

• Manage, coordinate, investigate, delegate or assign formal and preliminary inquiries (AIBs, OIG, TJC) investigations.
• Lead and participate in critical incident investigations to improve patient care.
• Collaborate with interdisciplinary teams and executive leadership; communicate evidence-based findings.
• Assist in ensuring adherence to VA policies and procedures during investigations.

Skills

Regulatory compliance

Investigation coordination

Process improvement

Nursing licensure

Interviews

Education

RN license

BSN preferred

Nursing degree (ACEN/CCNE)

Job description

Summary

This Registered Nurse Quality Management Investigations Program Coordinator position is located in Nursing - Executive Director services at the VA Connecticut Healthcare Systems - located in West Haven - CT. This position is full-time at 40 hours per week.

Qualifications

Basic Requirements:

• English Language Proficiency
• In accordance with 38 U.S.C. 7403(f) - no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English
• Graduate of a school of professional nursing approved by the appropriate accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE)
• OR Individuals attending a master's level bridge program in nursing who have completed coursework equivalent to a bachelor's level degree in Nursing may have opportunity to become registered as a nurse with a state licensing board prior to completion of the bridge program
• Upon achievement of a State license - the individual may be appointed on temporary basis and later converted to a permanent appointment upon successful completion and graduation from the bridge program
• (Reference VA Handbook 5005 - Appendix G6)
• OR In cases of graduates of foreign schools of professional nursing - possession of a current - full - active - and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing to warrant an appointment as a Nurse who has completed an associated degree/entry level Nursing education program
• Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation accepted by VA such as International Consultants of Delaware (ICD)
• Current - full - active - and unrestricted registration as a graduate professional nurse in a State - Territory or Commonwealth (i.e. - Puerto Rico) of the United States - or the District of Columbia
• Graduate Nurse Technician (GNT) Exception: Candidates who otherwise meet the basic education requirements - but do not possess the required licensure - may be appointed at the entry step of the grade and level applicable to the completed nursing education as a GNT on a 120-day temporary appointment while actively pursuing licensure (may be extended up to two years on a case-by-case-basis.) NOTE: Grandfathering Provision - All persons currently employed in VHA in 0610 series and performing the duties as described in the qualification standard on the effective date of the standard (1/29/2024) are considered to have met all qualification requirements for the grade held including positive education and licensure/certification
• Preferred Experience: 3-5 years of acute clinical experience Knowledge in regulatory compliance tracking Experience in managing - coordinating - investigating - delegating or assisting formal and/or preliminary inquiries investigations Experience in conducting unbiased interviews to gather factual statements
• fact-based technical writing and conflict resoluation highly preferred Participation in hospital committees that investigate RCA - sentinel events - medical errors - or near misses Preferred Education: MSN preferred Grade Determinations: The following Scope - Education and Dimension criteria must be met in determining the grade assignment of candidates - and if appropriate - the level within a grade
• The Dimension requirements (Practice - Veteran/Patient Driven Care - Leadership - Professional Development and Evidence-Based Practice/Research) are detailed for each grade and level within the online assessment: https://apply.usastaffing.gov/ViewQuestionnaire/13090924
• Grade/Level Scope Education Nurse I - Level I Delivers fundamental - knowledge-based care to assigned clients while developing technical competencies
• An Associate Degree (ADN) or Diploma in Nursing - with no additional professional nursing required
• Nurse I - Level II Demonstrates integration of biopsychosocial concepts - cognitive skills and technically competent practice in providing care to clients with basic or complex
• An ADN or Diploma in Nursing AND 1 year of specialized nursing experience equivalent to Nurse I - Level 1 ;OR a Bachelor of Science in Nursing (BSN) with no additional professional nursing experience required
• Nurse I - Level III Demonstrates proficiency in practice based on conscious and deliberate planning
• Self-directed in goal setting for managing complex client situations
• An ADN or Diploma in Nursing AND 2 years of professional nursing experience in which one year is equivalent to Nurse I - Level 2
• OR a BSN and 1 year of professional nursing experience equivalent to the Nurse I - Level 2
• OR a Master's degree in nursing (MSN) and no additional professional nursing experience
• OR a Master's degree in a *related field with a BSN and no additional professional nursing experience
• Nurse II Demonstrates leadership in delivering and improving holistic care through collaborative strategies with others
• A BSN with 2 years of professional nursing equivalent to Nurse I - Level 3
• OR an MSN with one year of specialized nursing experience equivalent to Nurse I - Level 3
• OR a Master's degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse I - Level 3
• OR a Doctoral degree in Nursing with no professional nursing experience
• OR a Doctoral degree in a *related field with a BSN with no additional professional nursing experience
• Nurse III Executes position responsibilities that demonstrate leadership - experience and creative approaches to management of complex client care beyond the immediate practice setting
• MSN and 2 years of specialized nursing experience - one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III
• OR a Master's degree in *related field with BSN and two years of specialized nursing experience - one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III
• OR a Doctoral degree in Nursing with and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III
• OR a Doctoral degree in a *related field with BSN and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III
• *Note: Foreign education programs/degrees are not creditable as related degrees
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• Physical Requirements: Position is subject to a pre-employment physical and medical examination
• This position requires: lifting - carrying
• reaching above shoulder
• use of fingers
• walking (8 hours)
• standing (8 hours)
• repeated bending
• working alone
• protracted or irregular hours of work and occasional emotional strain.

Duties

• The Registered Nurse Quality Management Investigations Program Coordinator functions as an advanced clinician and executes position responsibilities that demonstrate leadership - experience - and creative approaches to management of complex patient care
• Responsible and accountable for managing - coordinating - investigating - delegating - or assigning formal and preliminary inquires (non-formal fact-finding) investigations - Administrative Investigation Boards (AIBs) - Office of Inspector General (OIG) - and The Joint Commission (TJC) Hotline case complaint investigations
• This RN position is aligned under Quality Management Service under the Facility Medical Center Director.Duties include but are not limited to: Assesses - plans - implements - and evaluates delivery of care based on age specific components
• Demonstrates performance and leadership that is broad enough to improve the care for a group of or individual patients or employees
• Demonstrates sound decision-making and judgment and possess excellent interpersonal skills
• Self-directed and influences care outcomes by collaborating with members of the interdisciplinary team and leading innovative process improvement initiatives
• Effectively communicate investigations information or requests for investigations from various sources including but not limited to EEO - SBU - OIG - TJC - and Executive Leadership
• Completes all required actions to initiate and finalize investigations following procedures per established policies and directive guidelines VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary - regular salary increases - potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Full-time - Monday - Friday - Day shift Telework: Ad-hoc may be authorized by Supervisor Virtual: This is not a virtual position
• Financial Disclosure Report: Not required
• Notifications: This position is not an AFGE Bargaining Unit position
• Current and former Federal employees must submit copies of their most recent SF-50 (Notice of Personnel Action)
• The SF-50 must identify the position title - series - grade - step - tenure and type of service (Competitive or Excepted)
• In some cases - more than one SF-50 may be required to show a higher grade previously held
• This position is in the Excepted Service
• The salary is based on the grade and step approved for the selected candidate.