Registered Nurse - Poison Control Call Center

SSM Health; St. Louis (MO); On-site; USD 38,000 - 64,000; Part time

Job summary

SSM Health is seeking a Registered Nurse to support the Poison Control department with telehealth services and poison exposure guidance. The role emphasizes telephone triage, patient history intake, and coordination with healthcare teams to ensure safe and effective patient care within established nursing standards.

The position requires RN licensure and at least three years of related RN experience, with an evening shift and a schedule including weekends on rotation.

Qualifications

• RN licensure and three years RN experience in medical/surgical, pediatric or maternal/child health.

Responsibilities

• Staffs a telephone service line while collaborating with staff and other health care providers.
• Obtains and documents a complete history with calm, reassuring interaction.
• Uses computer for live data collection and documentation, and communicates with callers.
• Manages relationships with individuals and departments inside and outside the ministry structure.
• Evaluates, plans and implements patient care plans within nursing standards and guidelines.
• May guide treatment advice for the public and health care providers.
• May utilize live chat and texting to assist callers with poison information.

Skills

Telephone triage

Nursing

Emergency response

Education

RN licensure

Job description

Job Highlights:

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

It's more than a career, it's a calling

MO-SSM Health 7980 Clayton RD

Worker Type:

Regular

Department:

Poison Control

Schedule:

3:00 PM to 11:30PM (8 hours shifts). There is an every other weekend requirement with an ABC holiday rotation.

Job Summary:

Creates an environment that leads to a positive patient care experience by evaluating, planning and implementing effective patient care plans within the guidelines of the standards of nursing care and operational guidelines. May acquire knowledge of poison prevention techniques and interpret subtle indications while formulating accurate questions to aid in decision making responses regarding toxicology recommendations. May be responsible for emergency telephone management of poisoning exposures and questions handled for an entire state.

Job Responsibilities and Requirements:

Primary Responsibilities

• Staffs a telephone service line while acting collaboratively with staff, other health care providers and lay callers.
• Obtains and documents a complete and accurate history. Provides a calm, reassuring and intelligent interaction with the public and health care professionals.
• Uses computer for live data collection and documentation, online resources for information gathering, and communication with caller through phone system.
• Manages beneficial relationships with individuals and departments inside and outside of the ministry structure.
• Creates an environment that leads to a positive patient care experience by evaluating, planning and implementing effective patient care plans within the guidelines of the standards of nursing care and operational guidelines.
• May guide treatment advice for both the public and health care providers.
• May utilize advanced technology with live chat and texting to assist callers with poison information or exposures.
• May acquire knowledge of toxicological resources that are helpful in managing poison cases.
• May acquire knowledge of poison prevention techniques and interpret subtle indications while formulating accurate questions to aid in decision making responses regarding toxicology recommendations.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

Education

• Graduate of accredited school of nursing or education equivalency for licensing

Experience

• Three years' registered nurse experience with insight in medical/surgical, pediatric or maternal/child health

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

State of Work Location: Illinois

• Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR)

State of Work Location: Missouri

• Registered Nurse (RN) Issued by Compact State
• Or
• Registered Nurse (RN) - Missouri Division of Professional Registration

State of Work Location: Oklahoma

• Registered Nurse (RN) Issued by Compact State
• Or
• Registered Nurse (RN) - Oklahoma Board of Nursing (OBN)

State of Work Location: Wisconsin

• Registered Nurse (RN) Issued by Compact State
• Or
• Registered Nurse (RN) - Wisconsin Department of Safety and Professional Services

Work Shift

Evening Shift (United States of America)

Job Type

Employee

Department

8254000010 Poison Control

Scheduled Weekly Hours

20

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.