Registered Nurse - Patient Care Coordinator (General Surgery)

U.S. Department of Veterans Affairs

Cleveland (OH)

On-site

USD 82,000 - 151,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Nurse Total Rewards Pay

Paid Time Off

Federal retirement plan

Job summary

The U.S. Department of Veterans Affairs is seeking a Registered Nurse - Patient Care Coordinator (General Surgery) within the Surgical Service of the VA Northeast Ohio Healthcare System in Cleveland.

This role emphasizes care coordination, education, and post-discharge planning for surgical patients. Responsibilities include coordinating pre-operative assessments, tracking results, and supporting timely communication among providers.

Qualifications

BSN or higher is required.
1–3 years RN experience in outpatient clinic setting preferred.
Surgical/procedural experience preferred.
General Surgery experience preferred.
Case manager experience or coordinating complex patient care preferred.
Strong critical/clinical thinking skills required.

Responsibilities

Coordinate and schedule pre-operative and post-operative care across Cleveland VA Medical Center and Outpatient Surgery Center.
Track and manage pre-operative evaluations, labs, and imaging with timely communication to providers.
Assist providers with communicating results and coordinating survivorship care for surgical oncology patients.
Provide patient and family education and materials for surgical care and ensure access to transportation and accommodations to avoid delays.
Collaborate with multidisciplinary teams (oncology, radiology, pathology, Cancer Care Committee) to ensure timely treatment.

Skills

BSN

RN experience

Outpatient clinic

Surgical experience

General Surgery

Case management

Critical thinking

Education

BSN or higher

Job description

Registered Nurse - Patient Care Coordinator (General Surgery)

Department: Department of Veterans Affairs

The VA Northeast Ohio Healthcare System is recruiting for a Registered Nurse - Patient Care Coordinator (General Surgery). This position will be located within Surgical Service.

Key Responsibilities

The Registered Nurse - Patient Care Coordinator (General Surgery) is a professional registered nurse whose primary purpose is to be responsible and accountable for all elements of the nursing process, including systematic data gathering, assessment, appropriate nursing judgment, and evaluation of human responses to actual or potential health problems when providing and/or supervising direct patient care.

The nurse assesses, plans, implements, and evaluates care based on age-specific components. The nurse assumes responsibility for the coordination of care focused on patient transitions through the continuum of care, patient and family education, patient self-management after discharge, and supporting factors that impact customer satisfaction.

The nurse considers all characteristics of the individual, including age and life stages, state of health, race, culture, and previous experiences. The nurse administers medications and performs procedures per established policies and guidelines. The nurse influences care outcomes by collaborating with members of the interdisciplinary team.

Core elements of performance include knowledge of and active participation in unit/program-level quality improvement processes and initiatives, as well as customer service programs.

Duties include but are not limited to the following: Schedule surgical patients for both the Cleveland VA Medical Center and Outpatient Surgery Center locations utilizing appropriate OR block time for the appropriate level of patient care Track, analyze, and manage pre-operative evaluations, laboratory, and radiology results and provide information to providers as well as identify concerns Assist providers with communicating and tracking patient results in a timely manner as directed in VHA Directive 1088 Assist providers with tracking and communicating surveillance results and survivorship care for surgical oncology patients and critically complex patients Provide evidence-based education, information, and materials for surgical patients and families Coordinate and assist patients with scheduling difficulties such as multiple time-sensitive appointments in various departments, in short periods of time Coordinate and assist patients and families with accommodations and transportation required to complete surgical procedures and provide care without delays Advocate for holistic care through patient and family education and provider interaction and implement an educational plan to meet the patient care needs Collaborate routinely with multidisciplinary groups such as oncology/hematology, radiation therapy, interventional radiology, pathology, and the Cancer Care Committee to carry out recommended treatment in a timely manner.

Collaborate with VISN 10 facilities to complete Inter-Facility Consults to provide cost-efficient treatment, in lieu of outsourcing and maintaining continuity of care.

Assist with expediting care by scheduling appointments, coordinating transportation and accommodations for patients and families Collaborate with non-VA health systems and facilities to retrieve required progress notes, imaging CDs, and procedure reports for surgical planning and continuity in care to ensure best outcomes Assist patients with completing require employment and insurance documentation such as FMLA forms, return to work/duty forms, short-term and long-term insurance forms Return phone calls In office clerical duties such as answer phone, faxing, scanning

Preferred Experience:

BSN or higher
Minimal 1-3 years RN experience in outpatient clinic setting
Surgical/procedural experience
General Surgery experience
Case manager experience or evidence of coordinating complex patient care
Strong critical/clinical thinking skills

VA offers a comprehensive total rewards package:

VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
Work Schedule: Monday-Friday; 8:00 a.m. - 4:30 p.m.
Telework: May be authorized at supervisor's discretion (Ad-hoc)
Relocation/Recruitment Incentives: Not Authorized
Position Descriptions applicable to this position: 95162A, 95163A, 95164A, 95165A, 95166A

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $82275 – $151235/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-23.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.