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A healthcare organization is looking for a Telehealth Nurse-Access Center to provide remote patient care. The role requires a Bachelor of Science in Nursing and 3-5 years of clinical experience, preferably in ambulatory or emergency settings. Candidates must be licensed in New York and Florida. Excellent communication and customer service skills are essential. Bilingual skills are preferred.
POSITION SUMMARY: We have an exciting opportunity to join our team as a Telehealth Nurse-Access Center. In this role, the successful candidate carries out remote patient care responsibilities with emphasis on decision-making. Provides competent, safe and compassionate care based on established NYUHC Patient Care and Nursing Standards and program policies. As a member of the interdisciplinary healthcare team, collaborates with the provider and local site to implement a comprehensive patient-centered plan of care to achieve expected outcomes; utilizes principles of assignment and delegation consistent with the NY State Nurse Practice Act.
To qualify you must have a Bachelor of Science in Nursing, 3-5 years of clinical experience, preferably in an ambulatory office setting or emergency department, including telephone triage and patient education. Must obtain unrestricted Registered Professional Nursing license in New York and Florida State upon hire. Comfortable with providing patient education related to chronic conditions such as but not limited to diabetes, hypertension, asthma, COPD and heart failure. Ability to demonstrate critical thinking and independent thinking. Ability to ask open ended questions, identify significant from insignificant responses, ask about other diagnoses, probe for additional information, and redirect as necessary. Excellent communication skills written, interpersonal and the ability to communicate effectively via telephone and electronically. Strong computer skills including Microsoft Office suite and Electronic Medical Records, preferably Epic. Excellent customer service skills. REQUIRED LICENSES: Registered Nurse Lic- Florida, Registered Nurse License-NYS
Bilingual: Spanish or Russian/Greek Telephonic care management experience