Registered Nurse Liaison Hospice

UPMC; Pittsburgh (Allegheny County); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Tuition reimbursement

RN-to-BSN program discounts

Mileage reimbursement

Flexible shifts

Career ladder

Job summary

UPMC Family Hospice and Palliative Care in the Pittsburgh area seeks a Registered Nurse Liaison to connect hospital teams, patients, and families with hospice services. This role demands clinical depth, emotional intelligence, and relationship-building skills in a dynamic care environment.

The RN Liaison will engage physicians, case managers and acute care teams, coordinate care, and contribute to end-of-life discussions while supporting a mission-driven, autonomous yet collaborative team.

Qualifications

• Requires clinical depth and relationship skills.
• Not a transactional referral role; relationship-based position.
• Hospice-focused care philosophy and strong bedside presence.

Responsibilities

• Coordinates case management within an interdisciplinary health care team to ensure appropriate delivery of services.
• Initiates and maintains communication with physicians and other care team members; evaluates patients and family health teaching.
• Provides direct patient care and documents outcomes in the electronic medical record.
• Participates in case conferences and on-call coverage as needed; supports care planning per physician orders.

Skills

Emotional intelligence

Clinical judgement

Communication with physicians

Interdisciplinary teamwork

End-of-life care empathy

Adaptability

Education

RN licensure

BSN preferred

Tools

EMR systems

Job description

UPMC Family Hospice and Palliative Care is hiring a Registered Nurse Liaison for the Pittsburgh area.

We are seeking a clinically strong, emotionally intelligent nurse who thrives in complexity and values meaningful work.The Clinical Nurse Liaison plays a pivotal role in connecting hospital teams, patients and families with hospice services. This role requires both clinical depth and relationship skills. If you are comfortable navigating difficult conversations, consider applying. If you don't shy away from nuanced goals of care discussions that happen in an environment that is constantly evolving, you may be suited to join this team. This is not a transactional referral role, it is a relationship- based position that requires presence, resilience and clinical credibility. The right candidate will understand that hospice is not \"less care\" - it is a different and deeply impactful kind of care.

UPMC Hospital territory: Washington, East, McKeesport, St Margaret, Passavant, Magee, Presbyterian, Montefiore, and Shadyside.

What this role requires:

• Emotional intelligence and professional maturity


• Mental agility and sound clinical judgement


• Comfort in participating in complex medical and ethical scenarios


• Confidence engaging physicians, case managers and other acute care teams


• Compassion pared with clarity and the ability to hold space for end of life without losing direction


• Adaptability in an environment that continues to evolve in practice and process.

What the Role offers:

• Meaningful mission- driven work


• Autonomy within a collaborative team


• The opportunity to shape how patients access high-quality end of life care



• Provide direct one-on-one patient care.



• Grow your career with a career ladder designed for your professional development.


• Achieve your career goals with nursing leadership opportunities.


• Make your career work for you with flexible shift options, including a dedicated weekend program with premium rates and benefits.


• Care for your total well-being with UPMC’s robust benefits package – physically, financially, and emotionally – including tuition reimbursement and discounted RN-to-BSN programs.


• Receive mileage reimbursement (at the federal rate).

Final title and pay will be determined by education, experience, and certifications.
Responsibilities:

• Coordinates case management activities within an interdisciplinary health care team to ensure appropriate delivery of services to patient. Attends compliance training and adheres to the organization standards of conduct, policies, and procedures. Focuses on customer service and continually strives to perform the duties of their job in a manner that will result in optimal patient satisfaction. Completes an initial and comprehensive assessment of patient. Constructively receives feedback and direction. Takes action to improve knowledge, skills and performance based on feedback or on self-identified developmental needs.


• Initiates, coordinates and ensures ongoing communication with the physician and other members of the interdisciplinary health care team, including evaluating patients and family centered health teaching. Provides direct patient care, evaluates outcomes, and adjusts nursing care process as indicated to ensure optimal patient care. Establishes the plan of care in collaboration with the physician, patient, and interdisciplinary team members in accordance with the physician orders and patient needs.Assigns other interdisciplinary team members as appropriate to assist in the appropriate delivery of services as ordered on the plan of care to the patient. Supervises and teaches other nursing personnel including LPNs and Home Health Aides as needed.


• Attends and participates in case conferences, team meetings, and other work-related meetings.Recognizes limitations and requests assistance and direction to meet performance goals.Completes all necessary documentation which may include visit assessment, plan of treatment, and verbal orders accurately and promptly in electronic documentation system while in the patient's home and within the agency's and regulatory standards. Data syncs (transmits) information same day.Identifies, investigates, and recommends solutions to organization issues.


• Exercises independent judgement in matters concerning emergent and non-emergent patient care needs and communicates with the physician.Identifies, develops and participates in process improvement opportunities within the agency that will enhance the quality of the services we provide.Participates in weekend and on-call coverage rotation for the agency as per BU guidelines.Demonstrates knowledge and understanding of the UPMC standard of care delivery and proficiency in all aspects of patient care, to include complex and/or specialized care.