Registered Nurse-Clinical Contact Center

Veterans Health Administration, Department of Veterans Affairs; Memphis (TN); Sur place; USD 75 000 - 95 000; Plein temps

Résumé du poste

The Lt. Col. Luke Weathers - Jr.

VA Medical Center in Memphis, TN is seeking a Registered Nurse for the Clinical Contact Center. The RN provides essential care using the nursing process, coordinates patient education, self-management, and customer satisfaction across the care continuum. Candidates must have an active US RN license, English proficiency, and appropriate nursing education; bridge programs acceptable.

Qualifications

• RN must be licensed in an US state with current active license.
• Proficient in English including written and spoken.
• BSN or higher preferred; bridge program accepted.

Responsabilités

• Provide direct patient care using the nursing process.
• Coordinate patient education, self-management, and continuity of care.
• Support telehealth CCC nursing services and virtual encounters.
• Collaborate with interdisciplinary team to improve care quality.

Connaissances

English proficiency

Nursing assessment

Telehealth communication

Interdisciplinary collaboration

Patient education

Formation

Associate Degree in Nursing (ADN) or Diploma in Nursing

Registered Nurse license (US)

BSN preferred / bridge programs accepted

Description du poste

Summary

Lt. Col. Luke Weathers - Jr. VA Medical Center - Memphis Tennessee is currently recruiting for Registered Nurse-Clinical Contact Center. The Registered Nurse delivers fundamental knowledge-based care to assigned clients while developing technical skills. Assesses - plans - implements - and evaluates care based on age-specific components. Assumes responsibility for the coordination of care focused on patient education - self management - and customer satisfaction throughout the continuum of care.

Qualifications

Basic Requirements:

• English Language Proficiency
• In accordance with 38 U.S.C. 7403(f) - no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English
• Graduate of a school of professional nursing approved by the appropriate accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE)
• OR Individuals attending a master's level bridge program in nursing who have completed coursework equivalent to a bachelor's level degree in Nursing may have opportunity to become registered as a nurse with a state licensing board prior to completion of the bridge program
• Upon achievement of a State license - the individual may be appointed on temporary basis and later converted to a permanent appointment upon successful completion and graduation from the bridge program
• (Reference VA Handbook 5005 - Appendix G6)
• OR In cases of graduates of foreign schools of professional nursing - possession of a current - full - active - and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing to warrant an appointment as a Nurse who has completed an associated degree/entry level Nursing education program
• Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation accepted by VA such as International Consultants of Delaware (ICD)
• Current - full - active - and unrestricted registration as a graduate professional nurse in a State - Territory or Commonwealth (i.e. - Puerto Rico) of the United States - or the District of Columbia
• Graduate Nurse Technician (GNT) Exception: Candidates who otherwise meet the basic education requirements - but do not possess the required licensure - may be appointed at the entry step of the grade and level applicable to the completed nursing education as a GNT on a 120-day temporary appointment while actively pursuing licensure (may be extended up to two years on a case-by-case-basis.) NOTE: Grandfathering Provision - All persons currently employed in VHA in 0610 series and performing the duties as described in the qualification standard on the effective date of the standard (1/29/2024) are considered to have met all qualification requirements for the grade held including positive education and licensure/certification
• Grade Determinations: The following Scope - Education and Dimension criteria must be met in determining the grade assignment of candidates - and if appropriate - the level within a grade
• The Dimension requirements (Practice - Veteran/Patient Driven Care - Leadership - Professional Development and Evidence-Based Practice/Research) are detailed for each grade and level within the online assessment: https://apply.usastaffing.gov/ViewQuestionnaire/13078817
• Grade/Level Scope Education Nurse I - Level I Delivers fundamental - knowledge-based care to assigned clients while developing technical competencies
• An Associate Degree (ADN) or Diploma in Nursing - with no additional professional nursing required
• Nurse I - Level II Demonstrates integration of biopsychosocial concepts - cognitive skills and technically competent practice in providing care to clients with basic or complex
• An ADN or Diploma in Nursing AND 1 year of specialized nursing experience equivalent to Nurse I - Level 1 ;OR a Bachelor of Science in Nursing (BSN) with no additional professional nursing experience required
• Nurse I - Level III Demonstrates proficiency in practice based on conscious and deliberate planning
• Self-directed in goal setting for managing complex client situations
• An ADN or Diploma in Nursing AND 2 years of professional nursing experience in which one year is equivalent to Nurse I - Level 2
• OR a BSN and 1 year of professional nursing experience equivalent to the Nurse I - Level 2
• OR a Master's degree in nursing (MSN) and no additional professional nursing experience
• OR a Master's degree in a *related field with a BSN and no additional professional nursing experience
• Nurse II Demonstrates leadership in delivering and improving holistic care through collaborative strategies with others
• A BSN with 2 years of professional nursing equivalent to Nurse I - Level 3
• OR an MSN with one year of specialized nursing experience equivalent to Nurse I - Level 3
• OR a Master's degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse I - Level 3
• OR a Doctoral degree in Nursing with no professional nursing experience
• OR a Doctoral degree in a *related field with a BSN with no additional professional nursing experience
• Nurse III Executes position responsibilities that demonstrate leadership - experience and creative approaches to management of complex client care beyond the immediate practice setting
• MSN and 2 years of specialized nursing experience - one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III
• OR a Master's degree in *related field with BSN and two years of specialized nursing experience - one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III
• OR a Doctoral degree in Nursing with and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III
• OR a Doctoral degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III
• *Note: Foreign education programs/degrees are not creditable as related degrees
• Preferred Experience: Emergency Room/ICU experience Telephone Care experience Computer Skills Ambulatory Care Certification Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• Physical Requirements: It is VA policy to ensure that all selected applicants and employed personnel are physically - mentally and emotionally fit to perform the duties of the position to which assigned
• A pre-placement physical examination is required for all fulltime - part-time and intermittent employees identified by VA Directive and Handbook 5019
• The pre-placement physical examination shall be completed prior to appointment to determine the physical and mental fitness for candidates for appointment in VA
• The examination will be concerned with the mental and physical ability of the applicant to satisfactorily perform the duties of the proposed assignment and will include requisite laboratory and other screening as required by Federal regulatory agencies
• This position requires visual acuity - keen hearing - clear distinctive speech - and manual dexterity
• This position requires potentially long periods of continued walking - standing - stooping - sitting - bending - pulling - and pushing
• This position requires that you are able to lift at least 50 lbs
• Transferring patients and objects may be required
• The incumbent may be exposed to infected patients and contaminated materials and may be required to don protective clothing in isolation situations or operative/invasive procedures
• The incumbent may occasionally be exposed to patients who are combative secondary to delirium - dementia - or psychiatric disorders
• The incumbent must be a mature - flexible - sensible individual capable of working effectively in stressful situations - able to shift priorities based on organizational needs
• Must complete annual Employee Health requirements - such as annual Influenza vaccination - TB screening or testing - as a condition of employment.

Duties

• The Registered Nurse (RN) Clinical Contact Center is responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care
• Assumes responsibility for the coordination of care focused on patient education - self-management - and customer satisfaction throughout the continuum of care
• Follows procedures per established policies and guidelines
• Influences care outcomes by collaborating with members of the interdisciplinary team
• Core elements of performance include knowledge and active participation in the unit/program level quality improvement process and initiatives as well as customer service programs
• The RN is responsible is responsible for providing competent - evidence-based care to assigned patients
• The individual will assist in directing the provision of nursing education - orientation - competencies and providing quality improvement and outcomes utilization consultation
• The CCC RN Provides direct care and counseling for patients through a virtual care system for the promotion and maintenance of health and prevention of illness based on the application of the nursing process which includes systematic data gathering - assessment - use of appropriate nursing judgment and evaluation of human responses to actual or potential health problems
• The CCC RN role is complex - requiring flexibility - independent decision making - and collaboration
• The CCC RN is a proficient communicator and provides timely - appropriate advice - and guidance to patients and/or their representatives who seek assistance with healthcare issues
• The CCC RN communicates through a structured process in which information is exchanged clearly and accurately among team members
• They must be able to utilize appropriate internal and external resources to the virtual encounter - report unusual occurrences and adverse events - integrate - and apply pertinent aspects of governing initiatives - directives - memorandums - and clinical practice guidelines to their professional nursing practice
• Actively assesses situational elements to gain understanding and maintain awareness to support team functioning and improve care at the workgroup/unit level
• Considers recommended dispositions and interventions from clinical decision support tools to assess and address the clinical needs of patients
• The CCC RN recommendations reflect the uniqueness of each patient and their health concerns as well as disease processes and adaptation
• Recommendations may be emergent and include those to preserve life - prevent disability - or promote health and well-being - including teaching and counseling
• Seamless and consistent care is also provided during public health emergencies and natural disasters as a bridge until access to usual health care resources can be resumed - promoting safety and continuity along the continuum of care
• The CCC RN consolidates these services through one center - using telehealth modalities to serve Veterans that receive care at a facility within the VISN - and expanding the service area when necessary for planned coverage of other VISN'S - to provide care to traveling or relocating Veterans - and to implement the Emergency Preparedness Plan
• VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary - regular salary increases - potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Pay Schedule: NF96 Work Schedule: Monday-Friday 8:00am-4:30pm Telework: Not Available Virtual: This is not a virtual position
• Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized