Registered Nurse Care Coordination Team Lead (RN) - Population Health

Bon Secours Health System; City of Schenectady (NY); Remote; USD 70,000 - 90,000; Full time

Job summary

A healthcare system is seeking a Care Coordination Team Lead/Supervisor to oversee clinical operations and manage a Population Health team. The role requires a Registered Nurse with at least 2 years of care management experience. Responsibilities include providing oversight to coordinators, leading training, and ensuring quality care for diverse patient populations. The position supports remote work aligned with Eastern Time zone hours.

Benefits

Competitive pay

Medical, dental, vision coverage

Paid time off and parental leave

Tuition assistance

Qualifications

• Registered Nurse with operational care management experience.
• 2 years Care Management experience required.
• Ability to evaluate patient care plans.

Responsibilities

• Provide clinical oversight of coordinators and nurses.
• Monitor productivity and quality of case management.
• Lead staff meetings and training.

Skills

Epic medical records proficiency

Clinical process improvement

Community case management

Analytical decision making

Interpersonal relations

Communication (verbal, written and listening)

Relationship building

Conflict resolution

Active listening

Education

Associate’s Degree Nursing

Bachelor's Degree Nursing

Tools

Microsoft Suite

Job description

Overview

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours: 40

Work Shift: Days (United States of America)

Primary Function/General Purpose of Position - The Care Coordination Team Lead/Supervisor provides clinical supervision and management of the Population Health team. This role will assume responsibility for daily operations. The Care Coordination Team Lead/Supervisor applies system population health standards to identify and assign patients with uncontrolled chronic conditions and/or rising risk indicators and uses critical thinking and leadership skills in managing the team to meet patients and their families’ needs.

This is a remote/work at home position. Hire must be able to work eastern time zone hours.

Essential Job Functions

• Provide day-to-day clinical oversight of ambulatory social workers, nursing personnel, and coordination of provider aftercare follow-ups.
• Daily review of staffing, coverage issues, upcoming meetings, and any clinical/operational concerns
• Coverage assignments in the absence of team members
• Pull daily reports for transitions of care and make assignments as appropriate
• Act as a subject matter expert for the team for questions or support with workflow, resources, policies, and SOPs
• Assign members for case management as referrals are received
• Monitors CM caseloads for productivity and quality
• Leads training/orientation of new staff
• Assist with SOPs and policy development as needed
• Collaborate with local system quality, risk management, infection control, and clinical leaders
• Lead staff meetings
• Direct patient outreach and health promotion services
• Comprehensive assessment with required documentation
• Evaluation of effectiveness of care plan with IDT
• Medication reconciliation and adherence
• Patient and Family/Caregiver education
• Provide daily leadership, communication and supervision to managers and staff.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

• Registered Nurse (required)
• Certified Care Management Certification (preferred)

Education

• Associate’s Degree Nursing (required)
• Bachelor's Degree Nursing (preferred)

Work Experience

• 2 years Care Management experience
• Demonstrated success in improving the health of a distinct population of patients in the ambulatory or community setting
• Demonstrated proficiency with information systems technology, network development and design
• Demonstrated ability to achieve metric goals
• Demonstrated facilitation/training skills
• Effective leadership skills and strong service orientation
• Superior organizational, people management skills, strong communication and interpersonal skills
• Demonstrated ability to interact with interdisciplinary teams
• Proficient with Microsoft Suite, email, intranet, internet, and other systems

Training

Epic Healthy Planet

Experience in community and payer care management

Knowledge of population health strategies

Patient Population

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient\'s status and interprets the appropriate information needed to identify each patient\'s requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

Working Conditions

Periods of high stress and fluctuating workloads may occur.

Skills

• Epic medical records proficient
• Clinical process improvement
• Community case management
• Analytical decision making
• Interpersonal Relations
• Communication (verbal, written and listening)
• Build collaborative relationships with internal and external customers
• Establish rapport with physicians and other healthcare executives
• Work effectively with diverse teams
• Conflict resolution
• Active listening
• Relationship building

Bon Secours Mercy Health is an equal opportunity employer.

As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department: SS Human Resources - Talent Acquisition

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail].