Registered Nurse - Call Center Phone Triage

Trinity Health; Ann Arbor (MI); On-site; USD 40,000 - 56,000; Part time

Job summary

Trinity Health IHA Medical Group is seeking a compassionate Registered Nurse (RN) to join our outpatient care team in Michigan. The role focuses on clinical triage, care coordination, and patient education to improve outcomes and the patient experience.

The RN III position may involve program administration and staffing development responsibilities, requiring advanced training and leadership capabilities.

Qualifications

• Valid, unrestricted RN license in Michigan.
• BSN strongly preferred or graduate of an accredited RN program.
• Minimum 3 years of ambulatory care or related clinical experience.

Responsibilities

• Triage and coordinate patient care by phone and in-person visits.
• Provide clinical guidance, education, and care coordination.
• Support transitions of care and post-discharge follow-up.
• Collaborate with providers, care managers, pharmacists, and behavioral health specialists.
• Manage medication refills, test results, referrals, and prior authorizations.
• Identify preventive care needs and support chronic disease management.
• Assist with hiring, staff motivation, and engagement where applicable as a nurse leader.
• Address at-risk patient needs to improve health outcomes.
• Navigate patients through care pathways and community resources.

Skills

RN licensure

Ambulatory care experience

Care coordination / leadership

Education

BSN preferred

RN program graduate

Job description

Registered Nurse (RN)

Employment Type: Part time Shift: Evening Shift Description:

Make a Meaningful Impact Beyond the Bedside!

Trinity Health IHA Medical Group is seeking a compassionate and patient-focused Registered Nurse (RN) to join our outpatient care team. In this role, you'll help patients navigate their healthcare journey through clinical triage, care coordination, patient education, and ongoing support that improves outcomes and enhances the patient experience. The RN III works in a capacity that requires advanced training, education, certification and/or leadership. Additionally, RN III’s may have program administration and staffing development responsibilities.

What You'll Do:

• Proficient to work within scope of nursing certification that includes, but is not limited to lactation consulting, advanced wound ostomy care, care/case management certification, diabetes educator or asthma educator certification.
• Serves as a nurse leader by assisting management team with hiring, motivating and engaging clinical staff.
• Identifies and targets at-risk patients who require extensive care to improve health outcomes.
• Assess and triage patient needs by phone and in-office visits.
• Provide clinical guidance, patient education, and care coordination.
• Support patients through transitions of care and post-discharge follow-up.
• Collaborate with providers, care managers, pharmacists, behavioral health specialists, and other healthcare partners.
• Manage medication refills, test results, referrals, and prior authorizations.
• Identify preventive care needs and support chronic disease management.
• Help patients access community resources and navigate barriers to care.
• Serve as a clinical resource and leader within the care team.

What We're Looking For:

• EDUCATION: BSN strongly preferred or Graduate of an accredited Registered Nurse program. Advanced certification/training relevant to specialty (e.g., AAACN, IBCLC) or graduate degree preferred.
• CREDENTIALS/LICENSURE: Valid, unrestricted RN license in the State of Michigan. Valid CPR certification.
• MINIMUM EXPERIENCE: 3 years of clinical experience in a ambulatory care or specialty, and/or demonstrated competency in IHA’s RN II position.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits with no waiting period for eligible colleagues.
• Predictable outpatient schedule with a focus on work-life balance.
• Collaborative team environment with strong provider partnerships.
• Career growth, development, and advancement opportunities.
• Meaningful work improving the health of patients and communities across Southeast Michigan.

About Us

At Trinity Health IHA Medical Group, we're committed to delivering exceptional care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about patient-centered care and want to make a difference every day, we'd love to have you join our team.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.