Registered Nurse

CHP Berkshires; Great Barrington (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

CHP Berkshires in Massachusetts is seeking a Registered Nurse to triage patients by phone or in person and support physicians in a busy ambulatory clinic.

You will educate patients, coordinate referrals, and help maintain smooth patient flow while adhering to CHP policies and quality standards.

The role emphasizes compassionate, team‑oriented care in a community health setting and offers opportunities to contribute to population health initiatives.

Qualifications

• An RN/BSN from an accredited school of nursing is required.
• Current BLS certification.
• Minimum of three years' ambulatory/outpatient experience preferred.
• Electronic medical records experience is required; Athena experience is a plus.
• Licensed as an RN by the Commonwealth of Massachusetts.

Responsibilities

• Triage patients by telephone or walk-in to determine urgency and level of care.
• Assist in supervising clinical support staff under the guidance of CHP Physicians.
• Provide patient education during visits and after procedures, both written and verbal.
• Make and coordinate patient appointments and referrals for ancillary services.
• Respond to patient emergencies within the RN scope of practice.
• Support physicians during procedures and manage charting and lab results.

Skills

Verbal communication

Written communication

Multi-tasking

Organization

Detail oriented

People-centered care

Education

RN or BSN degree

Massachusetts RN license

Current BLS certification

Tools

Athena EMR

Job description

Registered Nurse

Community Health Programs | Berkshire County, MA

ABOUT CHP

Community Health Programs (CHP) is a community health center caring for people throughout the Berkshires. Our mission is to nurture and inspire healthy lives for people throughout the Berkshires by delivering exceptional and compassionate health care and family services.

THE ROLE

The RN triages patients by telephone or walk-in to determine the urgency and level of care needed. The RN is responsible for assisting the Practice Manager in the supervision of clinical support staff working within the office and for assisting in patient care under the guidance of CHP Physicians. Duties will be performed as assigned and allowed under their license. The RN contributes to a work environment that is caring, collaborative, and innovative. This person will support CHP's mission, vision, and values and will adhere to compliance protocols as well as CHP's policies and procedures.

WHAT YOU'LL DO

• Facilitates comprehensive care for all patients.
• Provide relevant patient education, both written and verbally, including education during the initial pregnancy visit, post-operative, and post-partum.
• Make patient appointments, as necessary, and coordinate timely scheduling of appointments for ancillary services and specialty referrals.
• Respond to patient emergencies, within the scope of RN license.
• Screen, triage and responds to patient's inquiries via telephone, EMR messages or walk-in; approve same day visits when appropriate; assist with referrals to area specialists; PT-1 forms; patient education; supervising medical assistants as needed.
• Assist physicians in all procedures requiring nursing level support; administers immunizations as well as allergy shots; manage requests for prescription medication; process laboratory results, pull charts, review, and hold partials- flagging abnormal for provider review and filing normal; contacting patients with results as directed; chart all procedures performed.
• Assist with running daily controls on equipment; assist in charting for quality assurance (HCG, strep, sickle cell, urinalysis dipstick, etc.); ensures that billing codes are correct; other routine office duties as requested.
• Assists with rooming patients as necessary to maintain patient flow.
• Answers staff questions within scope of practice.
• Provides staff training as assigned by the Practice Manager.
• Other duties as assigned.

WHAT YOU BRING

• Excellent verbal and written communication.
• Excellent multi-tasking, communication, and organization skills.
• Detail oriented.
• Ability to understand people and situations.
• Ability to provide people-centered care.
• Ability to improve nursing quality.

QUALIFICATIONS & REQUIREMENTS

• An RN/ and/or a BSN from an accredited school of nursing are required.
• Current BLS certification.
• A minimum of three years' experience in an ambulatory setting is preferred.
• Recent experience in the medical office/outpatient preferred.
• Electronic medical records experience is required. Experience with Athena is a plus.
• Licensed as an RN by the Commonwealth of Massachusetts.

PHYSICAL & MENTAL REQUIREMENTS

The following are physical and mental demands which may or may not be applicable to this position.

Physical Demands

• Constant: Hearing, seeing, color vision, reading, math, oral and written communication.
• Frequent: Balancing, stooping, reaching, handling, depth perception, mechanical concepts, operating equipment.
• Occasional:
• Minimal:

Mental Demands

• Constant: Interpersonal skills, implementing, evaluating, organizing, handling, consulting, analyzing, specifying, stressful situations, public contact, decision-making, concentration.
• Frequent: Presenting, supervising.
• Occasional: Interpreting, trauma/grief/death.

Equipment Operated: Computers, copiers, printers, fans, calculators, various medical office equipment and supplies

WHY JOIN CHP?

• Mission-driven work: make a direct, everyday difference in the health of your neighbors and community.
• A team that has your back: join a work environment that is caring, collaborative, and innovative.
• Life in the Berkshires: live and work in a region known for its natural beauty, outdoor recreation, and vibrant arts and culture.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Community Health Programs is an Equal Opportunity Employer.