Registered Medical Assistant (RMA) - Outpatient Clinic

Family & Children's Services; Norman (OK); On-site; USD 30,000 - 38,000; Full time

Job summary

Family & Childrens Services is seeking a clinical support professional to perform and document vitals, monitor tele-psychiatry sessions, and assist with documentation across several clinic areas.

The role involves patient care, charting, and coordinating with providers in a fast-paced environment; high attention to sanitation and safety is required.

Qualifications

• Must be a high school graduate or have HS equivalent.
• No experience required; preferred experience with mental illness or substance abuse.
• Knowledge of nursing practice care techniques, medical procedures, sanitation, and nutrition.

Responsibilities

• Perform and document vitals; communicate abnormal results to providers.
• Monitor chat rooms for clients needing vitals or UDS.
• Log and document tele-psychiatry sessions; assist with documentation.

Skills

Nursing care

Documentation

Sanitation

Patient communication

Education

HS diploma or equivalent

Job description

Vitals

• Daily schedule review to identify in-clinic providers.
• Monitor chat rooms for walk-in clients needing vitals.
• Perform and document vitals, with abnormal results communicated to providers.
• Daily schedule review for UDS appointments.
• Monitor chat rooms for clients needing UDS.
• Document UDS results as per protocol.
• Conduct and document vitals.
• Log clients into tele-psychiatry sessions and assist with documentation.
• Sanitize office areas between clients.

Vitals

POSITION SPECIFIC DUTIES & RESPONSIBILITIES:

• Daily schedule review to identify in-clinic providers.
• Monitor chat rooms for walk-in clients needing vitals.
• Perform and document vitals, with abnormal results communicated to providers.

Urine Drug Screens (uds)

• Daily schedule review for UDS appointments.
• Monitor chat rooms for clients needing UDS.
• Document UDS results as per protocol.

Tele-psychiatry

• Conduct and document vitals.
• Log clients into tele-psychiatry sessions and assist with documentation.
• Sanitize office areas between clients.

Lab Draws

• Verify and process lab orders.
• Perform lab draws using aseptic technique.
• Document lab draws in client charts.

Long-acting Injection (lai)

• Conduct vitals and verify injection details.
• Administer injections and communicate with providers.
• Schedule subsequent injections and document actions.

Suboxone/Spravato Administration

• Administer Clinic Opiate Withdrawal Scale (COWS) for suboxone induction.
• Conduct and document vitals.
• Monitor medication effects and communicate with providers.

Nurse Line

• Assess live calls/messages for medication needs.
• Respond to messages by 3:00 pm the same day; calls after 3:00 pm will be returned by noon the next day.
• Document all interactions in client charts.

Medication Refills

• Review prescription program for refill requests.
• Process refills per protocol and notify clients.
• Document all refill requests.

Prior Authorization For Medication (pa)

• Review and complete prior authorization forms.
• Notify clients of approval/denial and document actions.

Additional Clinic Duties

• Complete daily charting and maintain team communication.
• Store mobile devices during work hours.
• Ensure cleanliness, stock supplies, and assist with medication education.
• Attend training events and assist with post-meal cleanup.
• Perform other duties as assigned by supervisors.

Qualifications

EDUCATION:

• Must be a high school graduate or have HS equivalent

Experience

• No experience required.
• Previous experience working with clients with mental illness and or substance abuse is preferred.
• Requires knowledge of professional nursing practice care techniques and medical procedures, medical supplies, sanitation, and personal hygiene, and of nutrition.
• Skills in planning, organizing, and applying nursing care techniques working with clients with mental illness and co-occurring disorders.

Performance Competencies

• Adherence to Standards and Protocols
• Clinical Competence and Best Practices
• Client-Centered Care and Communication
• Attention to Detail and Efficiency
• Essential Behaviors

Knowledge/Skills/Abilities

• Ability to administer Clinic Opiate Withdrawal Scale (COWS) is required.
• Ability to work with the public.
• Ability to maintain an effective working relationship with agency employees.
• Ability to maintain a professional manner at all times and ability to maintain confidentiality.
• Must possess a driver's license and use personal automobile to travel to locations other than primary office.
• Ability to document activities, write reports, business correspondence and procedure manual.
• Ability to effectively present information and respond to questions from colleagues, clients, customers, and the general public.
• Ability to effectively communicate and interact with colleagues, clients, client’s families, public and third-party payer personnel.

Certifications/Licenses

• Must possess a valid Driver License and satisfactory driving record and use personal automobile to travel to locations other than primary office. Proof of automobile insurance required.

Other Information

SAFETY SENSITIVE JOB CLASSIFICATION:

This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the “safety-sensitive” classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children’s Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.