Registered Financial Client Associate

Benjamin F. Edwards; Wheaton (IL); On-site; USD 35,032 - 43,780; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Benjamin F. Edwards in Wheaton, Illinois, is seeking a Registered Financial Client Associate to join its team. This role is essential in providing exceptional service to both clients and Financial Advisors, ensuring all client needs are met efficiently. Responsibilities include assisting with administrative tasks, client inquiries, account maintenance, and preparing reports.

The successful candidate will possess a Bachelor’s degree, have at least 2 years of experience in client service within financial services, and excellent communication skills. We offer a competitive pay range and comprehensive benefits.

Qualifications

• 2+ years of client service experience in financial services or equivalent.
• Ability to work independently and collaboratively with a team.
• Exercise discretion in handling confidential information.

Responsibilities

• Provide exceptional client service and support to Financial Advisors.
• Assist with client accounts and administrative tasks.
• Interact with clients, handling inquiries and scheduling.

Skills

Client service skills

Proficient in Microsoft Office Suite

Problem analysis

Excellent communication

Organizational skills

Education

Bachelor’s degree or equivalent work experience

Job description

The Wheaton, Illinois branch of Benjamin F. Edwards is seeking a Registered Financial Client Associate to join our team. The Registered Financial Client Associate is a critical teammate in providing exceptional service and support to a Financial Advisor or team of Advisors and clients ensuring that all clients needs are met in a timely and efficient manner. Registered Financial Client Associates have the opportunity to shape the client experience in a way that delights those we provide service and drives trust and confidence and forging lifelong relationships.

The Registered Financial Client Associate assists the Financial Advisor(s) with minimal supervision by providing a wide variety of administrative support to maintain client accounts, including but not limited to client service, account research, completing paperwork, maintaining client notes, greeting visitors, responding to phone and email inquiries, researching and resolving questions, filing and record keeping in accordance with Compliance regulations by following policy and procedure.

• Provide client service and support related to check requests, deposits, wiring funds, record-keeping and adjustments.
• Assist with preparing reports and materials for client meetings.
• May participate in live meetings with the Financial Advisor(s) and their clients.
• Provide quotes and other account-related information to assist clients.
• Accept and enter orders from clients and/or on behalf of the Financial Advisor(s).
• Assist Financial Advisor(s) with opening new accounts and send required account and transaction documents to clients.
• Interacts daily on the phone and in person with clients handling basic inquiries and scheduling appointments.
• Ensure client information and documentation is current with firm and industry requirements, rules, and regulations. Research and resolve account problems, missing documents, etc.
• Identify errors and initiate corrective measures. Follow up and relay correct information to clients.
• Create, prepare and review daily client reports for Financial Advisor(s).
• Act as liaison between the Branch and Home Office for various projects and issues, such as technology needs, outside vendors, branch procedures, etc.
• Assist Financial Advisor(s) with the prospecting of new clients through mailings and seminars.
• Maintain files in accordance with firm and regulatory guidelines.
• Perform various administrative tasks including but not limited to scanning and organizing documents, scheduling client meetings and calendar events, executing daily tasks and notification, preparing correspondence and assist with mailing and client requests.
• Acts as a mentor and is a resource to other team members; assists with training as needed.
• Perform administrative duties as required by the Financial Advisor(s) or Branch Manager.
• Provide backup support as required to other branch support personnel.
• Perform other related duties as assigned.

Qualifications

• Proficient experience with Microsoft Office Suite and ability to learn other software and technology.
• Analyze problems and establish solutions.
• Ability to work independently with minimal supervision and as a member of a team; collaborate with others.
• Ability to demonstrate seasoned judgement by handling clients with a high degree of professionalism.
• Take initiative and proactively follow up on items to ensure completion, resolve errors, answer questions and follow up on concerns.
• Organize, prioritize and manage multiple tasks in a fast-paced, evolving environment while delivering accurate and timely results.
• Excellent communicator (oral and written) across a wide variety of communication channels (in-person, phone and virtually); solid interpersonal skills.
• Exercise discretion in handling confidential information.

Education And/or Work Experience

• Minimum Required: Bachelor’s degree or equivalent work experience.
• Minimum required: 2+ years of client service experiences in financial services experience or equivalent.

Pay Range

• Between $25.43 to $31.78 per hour

Licenses/Registration

• Minimum required: Series 7 and Series 63/65 or Series 66.

This position requires the ability to work in a stationary position for several hours at a time and the ability to lift up to 25 pounds, occasionally. Some filing is required. The work environment is an air‑conditioned, smoke‑free, office environment. This position routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

Benefits

We offer a comprehensive benefits package which includes health, dental, vision, 401(k), life insurance, disability, and paid time off.

Our client‑first mission is grounded in the Golden Rule; when you join Benjamin F. Edwards you are well cared for, and we welcome all applicants with the skills, experience, and enthusiasm to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age or veteran status.

Benjamin F. Edwards is an Equal Opportunity Employer.