Registered Client Services Associate - Brokerage

Fulton Bank; Mount Laurel Township (NJ); Hybrid; USD 34,440 - 56,481; Full time

Benefits offered by this job

Medical plans

Dental and vision insurance

401(k) program with employer match

Employee Stock Purchase Plan

Paid time off

Life insurance

Maternity and parental leave

Educational assistance

Wellness program

Job summary

Fulton Bank in Mount Laurel, NJ is seeking a full-time, hybrid Operations Assistant to support Financial Advisors and clients. The role covers onboarding, asset transfers, account documentation, and client communications via phone, in person, or virtually.

The ideal candidate has 3+ years in financial services administration, 2+ years in investment operations, and holds SIE/Series 7/63 licenses. The team emphasizes accuracy, responsive service, and regulatory compliance in a collaborative

Qualifications

• Bachelor’s Degree or equivalent experience in business, finance or related field.
• 5+ years experience in financial services or sales environment (preferred).
• 3+ years administration in financial services or sales environment (required).
• 2+ years experience with investment operations, procedures, and transfers (required).
• SIE, Series 7 and Series 63 (or Series 66) licenses required.

Responsibilities

• Provide high-quality operational support to Financial Advisors and clients.
• Serve as first contact for a high volume of inquiries and schedule meetings.
• Onboard new clients and monitor transfer of assets.
• Process client transactions and ensure regulatory compliance.
• Enter trades as directed by Financial Advisor and communicate trade settlements.
• Prepare client meetings and reports with data from CRM.

Skills

Communication

Client service

Attention to detail

Time management

Initiative

Education

Bachelor's degree in business, finance or related

Tools

Microsoft Office

CRM software

Job description

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work‑life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a full‑time, hybrid career opportunity based out of our Mount Laurel, NJ location.

Hybrid schedule is 4 days in the office and 1 day work from home following a successful 90‑day introductory period.

Core working hours will be 8 a.m. – 4:30 p.m., Monday through Friday.

Provides high‑quality operational support to Financial Advisors and their clients, as well as other team members.

• Responsible for the daily administrative operations for assigned Financial Advisor(s).
• Serves as first point of contact to service a high volume of daily interactions, including basic inquiries, providing quotes and scheduling of meetings with prospective and existing clients on the phone, in‑person, virtually and through mailings.
• Onboards new clients while ensuring all required documentation is complete and accurate and monitors the incoming transfer of new assets.
• Responsible for assisting clients with paperwork related to account transfers, beneficiary designations, and other maintenance requests. Processes client transactions, such as trades, deposits, and withdrawals, while ensuring compliance with regulatory requirements.
• Solicits and receives orders for the Financial Advisor(s). May also enter unsolicited trades at the direction of the Financial Advisor.
• Communicates daily with clients providing trade settlement information, coordinating the payment and delivery of funds, providing portfolio information and other requests.
• Collaborates with Financial Advisor(s) to prepare client meetings and presentations, including gathering relevant data and creating reports.
• Creates and maintains records and files utilizing Client Relationship Management (CRM) software. Ensures required client paperwork is current with firm and industry requirements, rules, and regulations.
• Assists Financial Advisor(s) with marketing efforts including seminars and other client‑facing events.
• Actively engages in available training/cross‑training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures.
• Functions as a part of a larger team dedicated to helping achieve Fulton Financial Advisors’ overall sales goals.
• Acts as a mentor, shares knowledge, and offers guidance to others.
• May participate in client meetings with a Financial Advisor(s) upon request.

Education

Bachelor’s Degree or the equivalent experience. Specialty business, finance or related. (Required)

Experience

• 5 or more years experience in financial services or sales environment. (Preferred)
• 3 or more years administration in financial services or sales environment. (Required)
• 2 or more years experience with investment operations, procedures, and transfers. (Required)

Certifications

• SIE (Security Industry Essentials), Series 7, Series 63 (or Series 66). (Required)
• Must be able to be affiliated with our Broker Dealer. (Required)

Knowledge, Skills, and Abilities

• Knowledge of investment industry terminology. (Required)
• Knowledge of mathematics sufficient to process account and transaction information. (Required)
• Ability to use appropriate interpersonal styles and communicate effectively both orally and in writing with all organizational levels. (Required)
• Ability to take initiative and proactively follow up on submitted items to ensure completion, resolve errors questions or concerns. (Required)
• Ability to identify time sensitive items and assess competing priorities. (Required)
• Experience with Microsoft Office Suite. (Preferred)
• Experience with client relationship management (CRM) software, or similar contact management software. (Preferred)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company‑assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The hourly rate for this position is $24.81 – $41.35.

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives.

Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.