Registered Client Service Associate-Orlando, FL

Raymond James; Orlando (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Registered Client Service Associate in Orlando, FL. This role is pivotal in providing exceptional service to clients through various interactions, including phone, in-person, and virtual communications. The ideal candidate will support financial advisors by managing client accounts, processing asset transfers, and preparing financial reports. This dynamic position requires strong organizational skills and the ability to thrive in a fast-paced environment. Join a company that values integrity and client-first principles, where your contributions will make a significant impact on client satisfaction and business success.

Qualifications

• High School Diploma and 1+ years of experience in the securities industry preferred.
• Strong knowledge of investment concepts and financial markets.

Responsibilities

• Serve as the first point of contact for client inquiries and support.
• Onboard new clients and manage client account information.

Skills

Client Relationship Management (CRM) software

Excel

Effective communication

Analytical skills

Organizational skills

Education

High School Diploma or equivalent

1+ years in securities industry or related work

Tools

Goal planning software

Job description

Registered Client Service Associate - Orlando, FL

Apply

Locations: Orlando, Florida - United States

Time type: Full time

Posted on: Posted 4 Days Ago

Job requisition id: R-0003081

Job Description

Essential Duties and Responsibilities
• Serves as first point of contact to service a high volume of daily interactions, including basic inquiries, providing quotes and scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings.
• Works both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office.
• Onboards new clients, opens new client accounts and researches client and security information using internal databases and other technologies.
• Ensures key client information and documentation is current with firm and industry requirements, rules and regulations.
• Processes and monitors the transfer of assets to ensure all assets and cost basis were successfully received.
• Monitors available cash awaiting investment, including running weekly cash and cash equivalent reports and contacting clients with investment opportunities to maximize returns.
• Reviews, assesses and responds to all corporate action items and client account alerts.
• Prepares financial reports, spreadsheets and other materials for client meetings.
• Inputs orders and rebalances portfolios on behalf of the Financial Advisors.
• Creates and maintains records and files utilizing Client Relationship Management (CRM) software.
• Assists Financial Advisors with marketing efforts including seminars and other client-facing events.
• Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures.
• Performs other duties and responsibilities as assigned.

Qualifications - External

Knowledge, Skills, and Abilities

Knowledge of:
• Company’s working structure, policies, mission, and strategies.
• Managed account platforms.
• General office practices, procedures, and methods.
• Investment concepts, practices and procedures used in the securities industry.
• Financial markets, products and industry regulations.
• Trading terminology.

Skill in:
• Client Relationship Management (CRM) software, or similar contact management software.
• Goal planning software.
• Excel, including developing spreadsheets as needed and for ongoing reporting.
• Effective communication across multiple client interactive platforms (in-person, virtual, phone and mail).

Ability to:
• Operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Analyze and research account information.
• Organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment.
• Identify time sensitive items and assess competing priorities.
• Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns.
• Handle stressful situations and provide a high level of customer service in a calm and professional manner.
• Analyze problems and establish solutions in a fast-paced environment.
• Use mathematics sufficient to process account and transaction information.
• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually.
• Work both independently and as part of a cohesive team.
• Provide a high level of customer service.

Educational/Previous Experience Requirements

Education/Previous Experience:
• High School Diploma or equivalent and one (1) or more years securities industry or related work experience preferred.
• OR an equivalent combination of experience, education, and/or training as approved by Human Resources.

Licenses/Certifications:
• SIE required provided that an exemption or grandfathering cannot be applied.
• Series 7 required.
• Series 63, 65 and/or 66 as required by state.

Travel
Less than 25%

Workstyle
Resident

At Raymond James, our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:
• Grow professionally and inspire others to do the same.
• Work with and through others to achieve desired outcomes.
• Make prompt, pragmatic choices and act with the client in mind.
• Take ownership and hold themselves and others accountable for delivering results that matter.
• Contribute to the continuous evolution of the firm.

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

About Raymond James

Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF.