Registered Client Service Associate

Morgan Stanley; Short Hills (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

Morgan Stanley is seeking a Registered Client Service Associate to provide exceptional service and support to Financial Advisors and Private Wealth Advisors. This role involves managing client relationships, executing transactions, and performing administrative duties to ensure a high level of client satisfaction. Ideal candidates will possess strong interpersonal skills, relevant licenses, and a commitment to client service within a dynamic financial environment.

Qualifications

• High School Diploma or equivalency; college degree preferred.
• Active Series 7 and Series 66 or Series 63 and Series 65 licenses required.
• Two or more years of industry experience preferred.

Responsibilities

• Support FAs/PWAs in client relationship management and transactions.
• Handle administrative tasks including calls, meetings, and documentation.
• Educate clients on digital tools and assist with account management.

Skills

Communication

Organizational Skills

Client Service

Time Management

Detail-oriented

Education

High School Diploma

College Degree (preferred)

Active Series 7

Active Series 66 or 63 and 65

Tools

Microsoft Office

Job description

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Position Summary

Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client-first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.

Duties and Responsibilities

Client Support

• Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships.
• Executing money movement transactions at the request of the client and/or FA/PWA/team.
• Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit).
• Entering profile information or pre-filling account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team.
• Educating or enrolling clients in digital tools (e.g., MSOnline, eSign, eAuthorization).
• Onboarding and maintaining client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team.
• Providing existing clients with details around their account information (e.g., investment objectives, risk tolerance).
• Accepting or entering unsolicited and solicited orders in a clerical capacity at the direction of the FA/PWA/team.
• Supporting the FAs / PWAs / teams’ marketing strategies (e.g., website maintenance).
• Assisting FAs / PWAs/ teams in delivering against their business plan and client service model.
• Remaining current on policies, procedures, and new platforms.
• Participating in firm initiatives, training, education programs, and special projects.

Administrative Support

• Answering inbound and making outbound calls regarding service requests.
• Managing the calendar and coordinating meetings or events.
• Maintaining travel itineraries, preparing expense reports, and managing reimbursements.
• Supporting in-office functions like copying, filing, and scanning documentation.
• Preparing and submitting expense reports as directed.

Education, Experience, Knowledge, and Skills

Education and/or Experience

• High School Diploma/Equivalency; college degree preferred.
• Active Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA).
• Two or more years of industry experience preferred.

Knowledge/Skills

• Knowledge of financial products including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
• Detail-oriented with excellent organizational skills and prioritization.
• Proficient in Microsoft Office applications.
• Exceptional communication, interpersonal, and client service skills.
• Strong time management and multitasking abilities.
• Team player capable of collaboration.
• Ability to adapt in a fast-paced environment.
• Goal-oriented, self-motivated, results-driven.

Reports To

• Business Service Officer

What You Can Expect From Morgan Stanley

We are committed to excellence and diversity, supporting our employees with comprehensive benefits and opportunities for growth. Our values include putting clients first, integrity, innovation, diversity, and community engagement. Morgan Stanley is an equal opportunity employer, dedicated to building a diverse workforce.