Registered Client Service Associate

Morgan Stanley; Pasadena (CA); On-site; USD 35,152 - 90,000; Full time

Job summary

Morgan Stanley in Pasadena, CA seeks a Registered Client Service Associate to support Financial Advisor teams and deliver exceptional client service.

You will handle routine client inquiries, process transactions, assist with onboarding, and help manage accounts with accuracy and confidentiality in a fast-paced environment.

Ideal candidates will have a High School Diploma or higher, securities licenses, and 2+ years of industry experience, with strong interpersonal skills.

Qualifications

• High School Diploma or equivalent; college degree preferred.
• Active securities licenses: Series 7 and Series 66 or 63 and 65.
• Two+ years of industry experience preferred.
• Knowledge of financial services products such as equities and funds.
• Strong interpersonal and client service skills.

Responsibilities

• Support the FA team in cultivating client relationships.
• Execute money movements as requested by clients or FA team.
• Answer non-investment questions about client accounts and balances.
• Enter profile information and pre-fill documents clerically.
• Educate clients on digital tools and onboarding processes.
• Onboard and maintain client accounts with required docs.
• Provide account details to clients, including objectives and risk tolerance.
• Accept unsolicited or solicited orders as directed by FA team.
• Support marketing efforts and website updates for FAs teams.
• Assist FAs in delivering against business plans and service model.

Skills

Financial products

Interpersonal skills

Microsoft Office

Time management

Team player

Attention to detail

Multitasking

Adaptability

Communication

Education

High School Diploma/Equivalency

College degree preferred

Securities licenses (Series 7/66/63/65)

2+ years industry experience

Tools

MS Office

Job description

Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor teams on a daily basis. Through regular interactions with clients, the role builds trusted relationships. The candidate will have strong interpersonal skills to assist clients with everyday needs.

DUTIES AND RESPONSIBILITIES

CLIENT SUPPORT

• Supporting the FA team in cultivating and enhancing new and existing client relationships
• Executing money movement transactions at the request of the client and/or FA team
• Answering general non‑investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit)
• Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA team
• Educating or enrolling clients in digital tools (e.g., MSOnline, eSign, eAuthorization)
• Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA team
• Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance)
• Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA team
• Supporting the FAs teams’ marketing strategy (e.g., website maintenance)
• Assist FAs teams in delivering against their business plan and client service model
• Remaining current on all policies, procedures, and new platforms
• Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management

ADMINISTRATIVE SUPPORT

• Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow‑up calls with FAs teams as needed)
• Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)
• Maintaining travel itineraries, preparing expense reports and managing the reimbursement process
• Assisting with general in‑office support functions such as copying, filing and scanning documentation
• Preparing and submitting expense reports for processing at the direction of the FA

EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS

Education and/or Experience

• High School Diploma/Equivalency
• College degree preferred
• Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
• Two or more years of industry experience preferred

Knowledge/Skills

• Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
• Detail‑oriented with superior organizational skills and ability to prioritize
• Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)
• Exceptional writing, interpersonal and client service skills
• Strong time‑management skills
• Team player with the ability to collaborate with others
• Ability to work in a fast‑paced, evolving environment
• Adaptable and ability to multitask
• Goal oriented, self‑motivated and results driven

Reports To

• Business Service Officer

Pay and Benefits

Expected base pay rates for the role will be between $35,152 and $90,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long‑term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross‑section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.