Registered Client Service Associate

Morgan Stanley; Los Angeles (CA); On-site; USD 33,000 - 85,000; Full time

Job summary

An established industry player is seeking a Registered Client Service Associate to provide exceptional service to clients and support Financial Advisors. This role emphasizes building trusted relationships through strong interpersonal skills and a client-first mindset. Responsibilities include assisting clients with account inquiries, executing transactions, and providing administrative support. The ideal candidate will thrive in a fast-paced environment, possess advanced organizational skills, and have a strong understanding of financial services products. Join this dynamic team and contribute to enhancing client experiences!

Qualifications

• Two or more years of industry experience preferred.
• Knowledge of financial services products including equities and bonds.

Responsibilities

• Support FA/PWA/team in cultivating client relationships.
• Execute money movement transactions and answer client inquiries.

Skills

Interpersonal Skills

Organizational Skills

Microsoft Office Skills

Client Service Skills

Time Management

Detail-oriented

Multitasking

Goal-oriented

Education

High School Diploma

College Degree

Active Series 7

Active Series 66 or 63 and 65

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

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Position Summary

Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/Private Wealth Advisor(s) (PWAs)/teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client-first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.

DUTIES AND RESPONSIBILITIES

CLIENT SUPPORT

• Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships
• Executing money movement transactions at the request of the client and/or FA/PWA/team
• Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit)
• Entering profile information or pre-filling account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team
• Educating or enrolling clients in digital tools (e.g., MSOnline, eSign, eAuthorization)
• Onboarding and maintaining client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team
• Providing existing clients with details around their account information (e.g., investment objectives, risk tolerance)
• Accepting or entering unsolicited and solicited orders in a clerical capacity at the direction of the FA/PWA/team
• Supporting FAs/PWAs/teams’ marketing strategies (e.g., website maintenance)
• Assisting FAs/PWAs/teams in delivering against their business plan and client service model
• Remaining current on all policies, procedures, and new platforms
• Participating in firm initiatives, training, education programs, and special projects as directed by management

ADMINISTRATIVE SUPPORT

• Answering inbound calls or making outbound calls regarding service requests (e.g., scheduling follow-ups)
• Managing calendars, coordinating meetings or events with logistics such as material prep (e.g., agendas, Zoom invites)
• Maintaining travel itineraries, preparing expense reports, and managing reimbursements
• Assisting with general office functions such as copying, filing, and scanning documentation
• Preparing and submitting expense reports for processing at the direction of the FA/PWA

Education, Experience, Knowledge, and Skills

Education and/or Experience

• High School Diploma/Equivalency
• College degree preferred
• Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
• Two or more years of industry experience preferred

Knowledge/Skills

• Knowledge of financial services products including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
• Detail-oriented with superior organizational skills and ability to prioritize
• Advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint)
• Exceptional writing, interpersonal, and client service skills
• Strong time management skills
• Team player capable of collaboration
• Ability to work in a fast-paced, evolving environment
• Adaptable with multitasking abilities
• Goal-oriented, self-motivated, and results-driven

Reports To

• Business Service Officer

Expected base pay rates will be between $33,280 and $85,000 per year at the start. The final salary will be determined individually and may include additional compensation such as bonuses, incentives, and benefits.

Morgan Stanley values diversity and is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, national origin, disability, or other protected characteristics.