Registar Lead - Nights

Flowers Hospital; Dothan (AL); On-site; USD 52,000 - 64,000; Full time

Job summary

Flowers Hospital in Dothan, AL seeks a Registrar Lead to oversee the patient registration process, ensuring accurate capture of demographics and insurance information while maintaining efficiency and compliance. You will mentor staff, train registrars, and assist management with daily operations to ensure high-quality patient access.

The role emphasizes strong customer service, auditing processes, and collaboration with hospital departments to resolve issues and improve registration workflow.

Qualifications

• Postsecondary education in medical/healthcare admin preferred.
• 2-4 years in healthcare patient registration or front desk roles required.
• 2-4 years in customer service required.
• Previous team lead or supervisory experience preferred.

Responsibilities

• Oversee registration team, provide training and guidance.
• Verify patient demographics and insurance information.
• Enter data accurately in registration system and manage consent forms.
• Review insurance eligibility and ensure correct registration details.
• Audit registration records for accuracy and correct errors.

Skills

Team leadership

Customer service

Communication

Healthcare administration

Education

Postsecondary education in medical office administration

Tools

EHR systems

Insurance portals

Job description

Job Summary

The Registrar Lead is responsible for overseeing and supporting the patient registration process, ensuring accurate capture of demographic and insurance information while maintaining efficiency and compliance with hospital policies. This role serves as a lead resource for registration staff, providing guidance, training, and support while also assisting management in daily departmental operations. The Registrar Lead is expected to ensure a high level of customer service, mentor team members, and assist with quality assurance initiatives to improve patient access functions.

Essential Functions

• Leads, mentors, and supports the registration team, ensuring proper training, efficient workflow, and adherence to department policies.
• Demonstrates a courteous, professional manner while obtaining and verifying patient demographic and insurance information.
• Ensures accuracy when entering patient data into the registration system and obtaining necessary consent and authorization forms.
• Reviews insurance eligibility responses, interprets coverage details, and captures accurate insurance information based on the service being rendered.
• Audits patient registration and admission records for accuracy and assists in correcting errors as needed.
• Assists supervisors and management with quality assurance efforts, identifying training opportunities and areas for process improvement.
• Provides on-the-job training and coaching to registrars, ensuring they understand hospital policies, system processes, and insurance requirements.
• Requests and collects patient payments, counseling self-pay patients on financial obligations and payment options.
• Notifies ancillary departments and providers of patient arrivals and registration status, following up on any delays.
• Assists in resolving registration and insurance-related issues, escalating complex concerns to management or corporate teams as needed.
• Supports hospital leadership with registration-related reporting and special projects as assigned.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Post secondary education in training in medical office administration or healthcare administration preferred
• 2-4 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required and
• 2-4 years of experience in customer service required
• Previous team lead or supervisory experience, or demonstrated leadership skills preferred

Knowledge, Skills and Abilities

• Strong understanding of healthcare registration, insurance verification, and patient financial counseling.
• Ability to interpret and apply insurance eligibility responses to ensure proper patient registration.
• Proficiency in hospital registration systems, insurance portals, and electronic health records (EHRs).
• Strong leadership and mentoring skills, with the ability to support and guide team members.
• Excellent customer service and communication skills, ensuring a positive patient experience.
• Ability to multitask, problem-solve, and work in a fast-paced environment.
• Strong attention to detail and ability to audit and correct registration errors.