Regional Workplace Operations Manager

Airbnb; Seattle (WA); On-site; USD 93,000 - 155,000; Full time

Job summary

Airbnb is seeking a Regional Workplace Operations Manager to orchestrate a hospitality-forward office experience in Seattle. You will lead programs spanning workplace experience, events, and gathering & culture, ensuring employees and guests feel welcomed, connected, and inspired.

The role emphasizes owning the day-to-day office operations, managing on-site vendors, and coordinating with security, IT, and other partners to deliver high-quality experiences and scalable processes across the

Qualifications

• 6–9+ years of experience in workplace experience, hospitality, events, or related fields.
• Experience owning and executing programs, events, or operational experiences end-to-end.
• Strong hospitality mindset with a passion for creating thoughtful, high-quality experiences.
• Experience managing vendors, operational partners, or service delivery teams.
• Strong stakeholder management and relationship-building across diverse teams and leadership levels.
• Ability to operate autonomously, navigate ambiguity, and manage multiple priorities.
• Strong organizational and execution skills with attention to detail.
• Excellent written and verbal communication skills.
• Experience supporting employee engagement, cultural programming, gatherings, or community-building initiatives is preferred.

Responsibilities

• Oversee the ongoing office experience to ensure a welcoming, hospitality-forward environment.
• Provide operational oversight to on-site vendors and service partners.
• Direct and coordinate vendors for food, facilities, events, and hospitality.
• Partner with Security, IT, and other teams to ensure seamless day-to-day operations.
• Act as the Voice of the Office, guiding employees through the workplace experience.
• Monitor employee sentiment to improve office experience and engagement.
• Prepare for high-visibility visits, events, and strategic gatherings.

Skills

Workplace experience

Hospitality management

Vendor management

Event management

Stakeholder management

Operations execution

Communication skills

Ambiguity navigation

Job description

Regional Workplace Operations Manager

The Regional Workplace Operations Manager sits at the intersection of workplace experience, events, and gathering & culture. This role is responsible for bringing our brand to life by creating an intentional, welcoming, and high-functioning office experience that enables employees, leaders, and guests to feel connected, productive, and inspired.

The Difference You Will Make

You are the primary steward of the employee and guest experience within your office. You create a hospitality-forward environment where people feel welcomed, supported, and connected to Airbnb and each other.

A Typical Day

Lead Through Hospitality

• Maintain a visible, approachable, and highly responsive presence within the office community.
• Create a warm, thoughtful, and highly responsive environment where employees and visitors feel genuinely welcomed and cared for.
• Lead with calmness, flexibility, and attention to detail while balancing multiple priorities and adapting to changing business needs.
• Support and guide vendors and partners to operate as one cohesive hospitality team in service of the office community.

Drive Operational Excellence

• Establish and maintain office operating standards that ensure consistency of hospitality, communication, service delivery, and workplace experience.
• Monitor office utilization, employee feedback, operational performance, and service quality to identify opportunities for improvement.
• Contribute local insights and best practices that help shape the evolution of workplace standards across the broader portfolio.
• Develop repeatable processes and playbooks that enable scalable, high-quality office experiences.

Own The Office Experience

• Oversee the holistic daily office experience, ensuring the space operates smoothly and delivers a welcoming, hospitality-forward environment for employees and guests.
• Have a strong sense of ownership and treat the office as your listing.
• Serve as the day-to-day steward of the office environment, ensuring it is operationally seamless, hospitality-forward, and consistently ready to support great work.
• Provide operational oversight and direction to on-site vendors and service partners.
• Direct and orchestrate on-site vendors for food, facilities, events, and hospitality to ensure consistent service delivery and experience quality. Own escalation management and drive resolution.
• Partner closely with Security, IT, and other operational teams to ensure seamless day-to-day operations.
• Act as the “Voice of the Office,” helping employees navigate the workplace experience and ensuring the office feels connected, informed, and supported.
• Monitor employee sentiment and proactively identify opportunities to improve the office experience, communication, and engagement.

Enable Gathering & Engagement Experiences

• Ensure the office is consistently prepared to support high-visibility visits, events, and business moments.
• Partner with Regional Gathering Programs to support successful delivery of offsites, leadership visits, and strategic gatherings.
• Provide local stakeholder coordination, hospitality leadership, vendor management, and onsite execution support as needed.
• Support onsite execution for local events, offsites, and engagement activities, ensuring thoughtful hospitality, operational excellence, and strong attendee experience.
• Adapt office experiences to local needs while maintaining consistency with Airbnb culture and values.

Build Strong Partnerships

• Develop strong relationships with local leaders, executive admins, Airfinity groups, cross-functional partners, and other key stakeholders.
• Act as a trusted partner and connector across teams, helping identify opportunities to strengthen office culture, engagement, and employee experience.
• Partner with leaders to support meaningful moments of connection within the office and across teams.

Your Expertise

• 6–9+ years of experience in workplace experience, hospitality, events, employee engagement, operations, or related fields.
• Experience owning and executing programs, events, or operational experiences end-to-end.
• Strong hospitality mindset with a passion for creating thoughtful and high-quality experiences.
• Experience managing vendors, operational partners, or service delivery teams.
• Strong stakeholder management and relationship-building skills across diverse teams and leadership levels.
• Ability to operate autonomously, navigate ambiguity, and manage multiple priorities simultaneously.
• Strong organizational and operational execution skills with attention to detail.
• Excellent written and verbal communication skills.
• Experience supporting employee engagement, cultural programming, gatherings, or community-building initiatives is preferred.
• Ability to balance strategic thinking with hands‑on execution.
• Passion for Airbnb’s mission, culture, and values.

Your Location

This role is expected to be based in‑office full‑time in our Seattle office, with flexibility for occasional evenings or weekends in support of events and gatherings.

Our Commitment to Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively‑led people, and develop the best products, services, and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability‑inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation to submit an application, please contact us at [e-mail] with your name, role, and required accommodation.

How We’ll Take Care of You

The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and employee travel credits.

Pay Range
$132,000—$155,000 USD