Regional Vice President of Operations

HomeTown Services; United States; On-site; USD 190,000 - 260,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plan – 401k

Paid Holidays

PTO

Dental & Vision

Job summary

HomeTown Services seeks a Regional Vice President of Operations to assume full accountability for the performance and operation of a 120–160 million business across 69 HVAC, Electrical and Plumbing branch locations. Lead regional operations, drive safety standards and customer satisfaction while aligning with company objectives.

The role requires extensive travel (40–70%), strong financial acumen, and a track record in multi-branch leadership.

Qualifications

• Proven track record in operational leadership, P&L management and team development.
• Strong financial acumen and data driven decision making.
• Well organized, results oriented with superior business skills.
• Excellent interpersonal communication and leadership skills with the ability to help others navigate change and uncertainty toward a desired future vision.
• A professional of the highest personal integrity who honors commitments and strives for excellence.
• Decisive problem solving and ability to create paths to solutions, empowering others to act.
• Flexible attitude and ability to adapt as projects demand.
• Ability to travel 40-70% depending on territory and business needs.

Responsibilities

• Multi Branch Operational Leadership - Owns performance and execution of 69 branch operations across multiple cities.
• Financial Oversight & P&L Ownership - Drives financial performance for revenue 120M–160M region.
• Strategic Growth Execution - Define and drive regional growth strategies with exec leadership.
• Sales & Revenue Optimization - Guide GMs to maximize technician productivity and revenue per call.
• Leadership Development & Talent Management - Hire, mentor and evaluate Branch General Managers.
• Performance Monitoring & KPI Accountability - Establish benchmarks and review branch metrics.
• Standardization & Best Practices - Implement company-wide best practices and safety standards.
• Cross Functional Collaboration - Liaise between branches and corporate departments to align initiatives.
• Cultural Stewardship & Change Leadership - Champion values and lead during growth, system rollouts, and integrations.

Job description

Summary

The Regional Vice President of Operations holds full accountability for the performance and operation of a 120160 million business consisting of 69 branch locations specializing in HVAC Electrical and Plumbing services within a defined geographic territory. This leadership role is responsible for driving operational excellence, maximizing financial outcomes, ensuring customer satisfaction, maintaining safety and compliance standards and fostering employee engagement across all branches. The RM acts as the critical link between corporate leadership and local branch teams ensuring that regional operations are aligned with company wide strategic objectives and performance expectations.

Essential Functions & Responsibilities

• Multi Branch Operational Leadership - Owns the performance and operational execution of 69 branch operations across multiple cities ensuring consistent compliance of operational standards, safety protocols and service quality across all locations. Conduct regular site visits to monitor performance, identify challenges and provide on the ground support.
• Financial Oversight & P&L Ownership - Drives financial performance with full ownership and accountability for a region with approximately 120M to 160M in revenue driving revenue growth, gross margin improvement, cost management and EBITDA performance across all branches.
• Strategic Growth Execution - Collaborate with executive leadership to define and drive regional growth strategies including market expansion, new service line rollouts and capacity planning aligned with overall company objectives.
• Sales & Revenue Optimization - Guide and support Branch GMs in building high performance sales cultures that maximize technician productivity, drive service agreement penetration and improve revenue per call.
• Leadership Development & Talent Management - Hire, mentor and evaluate Branch General Managers. Build leadership bench strength ensuring strong succession planning and a high performance accountable culture across the region. Promote retention and engagement of field and office personnel.
• Performance Monitoring & KPI Accountability - Establish clear performance benchmarks and regularly review each branch’s metrics (eg revenue, margin, CSAT, job completion rates). Take corrective action as needed to ensure targets are met.
• Standardization & Best Practices - Drive consistency by implementing and enforcing company wide best practices in operations, sales process, technician development, customer service and administrative functions. Ensure all operations follow federal, state and local regulations including OSHA and environmental standards. Promote a culture of safety and ensure training and reporting standards are met.
• Cross Functional Collaboration - Serve as a key liaison between branches and corporate departments (Finance, HR, Marketing, IT, etc.) to align regional execution with company wide initiatives and systems.
• Cultural Stewardship & Change Leadership - Champion company values, foster engagement and lead through changes especially during growth phases, system rollouts, M&A integrations or restructuring efforts.

Requirements

• Proven track record in operational leadership, P&L management and team development.
• Strong financial acumen and data driven decision making.
• Well organized, results oriented with superior business skills.
• Excellent interpersonal communication and leadership skills with the ability to help others navigate change and uncertainty toward a desired future vision.
• A professional of the highest personal integrity who honors his or her commitments and always strives for excellence.
• Acts decisively to solve problems and create a path to solutions, empowering others to act.
• A flexible attitude and ability to adjust as projects and initiatives demand.
• Ability to travel 40-70% depending on geographic territory and business needs. Travel may include day trips and overnight stays and could be as high as 70% during peak periods. Must be comfortable with frequent travel and able to accommodate a flexible schedule based on customer and project demands.

Preferred Qualifications

• Bachelors degree in Business Administration, Operations Management or a related field.
• 510 years of multi unit or regional management experience in the trades (HVAC, Electrical, Plumbing) or related industries.
• Prior senior leadership in a home services company.

Benefits

• We invest in the whole you: your health, your family and your future. When you join us you’re not just getting a job you’re gaining a benefits package designed to support you at every stage of life.
• Medical Insurance – Comprehensive medical coverage with four plan options to fit every need and budget, including an HSA eligible high deductible plan and an FS A Dental Insurance.
• Dental Insurance – Dental coverage with low weekly premiums.
• Vision Insurance – Vision coverage with low weekly premiums.
• Basic Life and AD&D Insurance – Company paid basic Life and AD&D insurance.
• Long Term Disability – Company paid Basic Long Term Disability coverage.
• Short Term Disability – Optional Voluntary Short Term Disability coverage.
• Additional Life Insurance – Optional additional life insurance coverage available.
• Retirement Plan – Traditional 401k and Roth 401k options with company match.
• Supplemental Health Plans – Including Accident Critical Illness and Hospital Indemnity Insurance plus disability resource services travel and beneficiary support services pet health insurance and PerkSpot an exclusive employee discount program.
• PTO and Paid Holidays – Available.