Overview
Regional Transportation Manager – FD MANAGER REGIONAL TRANSPORTATION. The role is responsible for the daily performance management and execution of domestic outbound transportation operations from Distribution Centers (DCs) to the Family Dollar store network. This includes management of cost and delivery KPIs, carrier evaluations, and implementation of best practices. This position contributes to Family Dollar’s store-centric commitment to customers, customer service and sales.
Responsibilities
- Lead and develop a team of salary and hourly associates, including supervisors, coordinators, mechanics, and yard drivers.
- Lead the on-site carrier teams and collaborate with the DC management team to meet or exceed performance within outbound utilization, service, backhauls, revenue share and freight cost management.
- Assist in developing the operational vision and strategy for the field transportation operation at the location.
- Assist with development and execution of DC outbound budgets and outbound delivery expense.
- Continuously manage operational performance by analyzing, measuring and inspecting key metric performance in store service, carrier utilization, trailer management for inbound and outbound.
- Manage third-party onsite Carrier Managers to ensure KPIs are met or exceeded.
- Communicate and collaborate with onsite Carrier Managers to identify and resolve equipment and driver issues during store deliveries and backhaul pickups.
- Provide recommendations for dedicated carrier procurement and support operations execution strategies to improve cost and service factors.
- Participate in developing and maintaining operational execution SOPs for Transportation related processes and best practices.
- Assist in network design improvements, software implementation and development for efficiency and cost containment.
- Develop partnerships with store field operations, DC operations, local vendors and the local community to ensure optimal operational execution and to deliver superior business results.
- Communicate performance metrics to key stakeholders and track results. Develop and implement solutions that address root causes of performance issues.
- Identify and implement continuous improvement opportunities and customer satisfaction opportunities to deliver superior service.
- Analyze network data to develop action plans for improved service and/or expense management.
- Other duties as assigned.
Qualifications
Position Requirements:
- Must be able to work flexible hours and shifts.
- Must be willing to be on call on weekends, off hours and holidays.
Desired Requirements:
Education:
- Bachelor’s degree in Business, Logistics or related field required.
Experience:
- 5-7 years of leadership in Transportation operations.
- Must have knowledge of FMCSA/DOT regulations.
- Experience in developing and managing transportation budgets.
- Experience managing carrier performance.
- Previous management leadership experience (exempt associates preferred).
- Customer service and contract negotiation skills.
Job Related Skills:
- Excellent oral and written communication, strong planning, organizational and interpersonal skills.
Computer Skills:
- Experience with MS Office Suite (Word, Excel and Outlook) required; Transportation Management Systems experience is helpful.