Regional Trainer - Property Management

RPM Living; Austin (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Weekly pay for onsite associates

Comprehensive healthcare coverage

401(k) with company match

Paid time off and holidays

DEIB initiatives and ERGs

Job summary

RPM Living seeks an Enablement Coach to drive performance across a portfolio of properties in the Austin area. The role focuses on KPI-based improvements, on-the-job training, and collaborating with the Training team to accelerate onboarding.

You will analyze BI data, coach onsite teams and leadership to make data-driven decisions, and develop ongoing enablement programs. Travel up to 30% is required.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• At least three years in a multifamily property leadership role.
• At least one year of coaching, training, or mentoring experience.

Responsibilities

• Oversee the KPI performance of a portfolio of properties.
• Analyze BI data to identify performance deficiencies and set corrective actions.
• Partner with the training team to deploy onboarding cohorts and decrease ramp time.
• Train on site teams and leadership to use KPIs for data-driven decisions.
• Utilize coaching sessions to review KPIs and develop a coaching plan.
• Assist with new property transitions and post-onboarding learning.
• Provide detailed recaps on improvement strategy and schedule follow-ups.
• Coordinate platform rollouts and provide SME support.
• Host quarterly meetings with Senior Leadership to discuss portfolio performance.
• Collaborate with other departments to manage platform adoption.
• Coach and mentor enablement managers and support their development.
• Travel between Austin and San Antonio up to 30% of the time.

Skills

Coaching

Data analysis

Training

Leadership

KPI tracking

Communication

Cross-functional collaboration

Education

Bachelor's degree

Job description

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Purpose Statement: Our purpose is to create a thriving, future-ready workforce that transforms the property management industry. Through RPM Academy, we make learning accessible to all, delivering technical skill building, leadership development, and career growth opportunities that empower associates to create extraordinary experiences for residents, clients, and each other.

Position Summary

This boots on the ground coaching role exists to enable operational performance improvements of the associates and assets based on Key Performance Indicators by building employee capabilities and understanding of company practices through on-the-job training and business intelligence reporting. Providing the resources and opportunities for associates to learn, grow and advance their career. This position is responsible for assisting the on-site teams and regional leadership to use data to make decisions and create a performance strategy.

Responsibilities

• Oversee the KPI performance of a portfolio of properties specific to a market or leadership division
• Analyze Business Intelligence data to identify performance deficiencies based on KPIs and develop corrective actions immediately by setting comprehensive long and short-term goals and tasks
• Partner with the training team to execute deployment of associate and manager onboarding cohorts, designed to decrease ramp time, and increase performance
• Train on site teams and leadership to use KPIs to make data driven decisions
• Utilize small group and individual coaching sessions to review KPIs with Associates and develop a coaching plan
• Develop and assist with continuous learning 2 to 3 weeks after new hire onboarding
• Assist with new property transitions
• Complete detailed recaps on improvement strategy and schedule follow up
• Remain up to date on the most current processes and best practices of each program
• Coordinate platform rollouts and Provide SME support
• Work with the Training team to collaborate on and design new training content and presentations were appropriate
• Monitor 3rd party Mystery Shop scores and schedule one-on-one coaching sessions with the associates based on score
• Host quarterly meetings with Senior Leadership to discuss portfolio performance
• Strategize with Senior Leadership to develop a performance plan for their portfolio and any client portfolio
• Collaborate with other corporate support departments to manage platform roll outs and adoption
• Accountable for the performance strategy of their direct report’s market
• Serve as an ongoing coach and mentor for all new enablement managers
• Responsible for the continuation of the enablement managers’ personal and career development
• Support a larger portfolio size that may span over several markets
• Responsible for all in market in-person site visits, virtual coaching, and training

Education And Experience

• Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
• At least three years of experience in a multifamily property leadership role is required (Community Manager or higher)
• At least one year of demonstrated coaching, training, or mentoring experience

Qualifications

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment
• This is a hybrid role that requires the associate to travel between Austin and San Antonio up to 30% of the time or as business needs
• The office is an open setting which may include bright lights, constant noises and distractions

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster .

RPM Living is an Equal Opportunity Employer.

If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.