Regional Telecom Ops Leader

Page Mechanical Group, Inc.; Tucson (AZ); On-site; USD 83,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Wellness program

Job summary

Forged Fiber in the United States is seeking a Supervisor Region Operations to manage technicians in specified service areas and deliver high-quality residential and business telecom services while driving profitable performance.

You will develop a capable, customer-focused team, ensure adherence to policies, train staff on new processes, safety and quality standards, and represent Forged Fiber with customers and agencies. This role offers growth in a fast-paced fiber network environment.

Qualifications

• Previous experience managing teams within a telecom technical environment with typically 4+ years of experience.
• Strong skills and experience in employee development to include training, coaching and mentoring in a union environment
• Computer skills are required including Excel, email, Word, and legacy systems.
• Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Forged Fiber is preferred.
• Working knowledge of the splicing and construction process for the telecommunication industry.
• Working knowledge of Contractor relations.
• Candidate must have the ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior.
• Previous experience in a multi-tasking, result oriented position in a deadline focused department.
• Bachelor's degree or equivalent education and experience. 5+ years related experience.

Responsibilities

• Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities.
• You will serve as the single point of contact between Forged Fiber and Contractors to resolve issues arising during the construction and/or maintenance process.
• This includes a major emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.
• Will be responsible for leading a team of technicians who meet attendance and performance standards.
• Will represent Forged Fiber with customers and governmental agencies.
• Collaborates with the union to achieve a win-win working relationship.
• Celebrates successes, appropriately uses rewards and recognition.
• Motivates team for continuous improvement and achievement of maximum performance.

Skills

Team leadership

Employee development

Telecom fundamentals

Contractor relations

Excel

Communication

Education

Bachelor's degree or equivalent education and experience

Tools

Excel

Word

Legacy systems

Email

Job description

Forged Fiber in the United States is seeking a Supervisor Region Operations to manage technicians in specified service areas and deliver high-quality residential and business telecom services while driving profitable performance.

You will develop a capable, customer-focused team, ensure adherence to policies, train staff on new processes, safety and quality standards, and represent Forged Fiber with customers and agencies. This role offers growth in a fast-paced fiber network environment.