Regional Technician Trainer - NorthEast (TriState Area)

GenServe Inc.; Stati Uniti; Remoto; USD 80.000 - 110.000; Tempo pieno

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GenServe Inc. is recruiting a Regional Technician Trainer for the Northeast US (Tri-State). The role focuses on onboarding new technicians, delivering localized classroom and field training, and assessing competency across multiple branches within the region.

You will mentor technicians, lead safety training, and standardize curricula to accelerate ramp-up times while ensuring adherence to safety standards and company procedures. Remote work is supported with travel across the region.

Competenze

• Experience training, mentoring, or coaching technicians in a field service environment.
• Experience managing training programs across multiple branches.
• Strong knowledge of generator maintenance, troubleshooting, diagnostics, and repair procedures.
• Understanding OSHA safe-work practices is required.
• Ability to travel extensively within the region to support training

Mansioni

• Onboard technicians and deliver region-wide classroom and field training.
• Conduct ride-along sessions and provide real-time coaching.
• Maintain a technician skills matrix and track competency.
• Standardize onboarding across branches to ensure consistency.
• Perform safety audits and ensure PPE compliance.
• Support field service managers with technical guidance and problem solving

Conoscenze

Generator maintenance

Troubleshooting

Coaching technicians

Training programs

OSHA knowledge

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All Jobs > Regional Technician Trainer - NorthEast (TriState Area)

Fully Remote • NorthEast - TriState Area

Description

Job Objective:

Responsible for onboarding new technicians, delivering localized training for technicians at all competency levels, and assessing skill level for new and existing technicians. This position provides ongoing technician mentorship, assists with site walks and job audits, reinforces safety standards, and fosters best practice sharing to technicians within the region.

Essential Duties and Responsibilities:

• Partner with branch managers and field service managers to onboard technician new hires, inclusive of safety, technical and customer service training.
• Ensure new hire technicians receive and are properly set up with a company vehicle, computer equipment, mobile phone, company credit card, required PPE and safety equipment, and uniforms and company issued tools.
• Review company policies, procedures, and expectations with new hires.
• Ensure all onboarding documentation is completed accurately and on time.
• Assist with onboarding of technicians for new acquisitions as needed.
• Standardize onboarding processes and timelines across all branches within the region to ensure consistent, efficient ramp-up for new technicians.

Technical Training & Development

• Deliver our classroom training programs for technicians within the region.
• Conduct ride-along and field training sessions with new and existing technicians.
• Provide instruction on generator maintenance, troubleshooting, diagnostics, repairs, and best practices.
• Evaluate technician competency and identify areas requiring additional training.
• Standardize classroom and field training curriculum across the region to ensure consistent delivery and outcomes across all branches.
• Develop accelerated training pathways to bring new technicians up to speed more quickly, reducing time-to-competency.
• Assist in developing additional standardized training materials and technical procedures, both digital content and classroom programs
• Support career development and technical skills progression of technicians through ongoing coaching and mentorship.
• Maintain a technician skills matrix to identify competency levels, certifications, and training gaps for all technicians within the region.
• Perform skills assessment for current technicians within the region to determine eligibility for advancement into a higher technician classification
• Assist with training of technicians for new acquisitions as needed.
• Conduct field quality audits and post-repair reviews to ensure repairs meet company quality standards.
• Identify recurring technical issues and recommend training initiatives to reduce repeat repairs, callbacks, and warranty claims.

Safety & Compliance

• Reinforce company safety policies and procedures.
• Ensure all technicians are properly equipped with required PPE and safety equipment.
• Conduct safety audits and field observations.
• Collaborate with Corporate EH&S Team and provide training on OSHA requirements, safe work practices, and company safety standards as requested.
• Assist management in safety incident investigations and corrective action implementation as needed

Field Support

• Perform PM and repair work alongside technicians in the field to provide real-time coaching and technical support.
• Assist with complex troubleshooting and repairs when necessary.
• Serve as a technical resource for Field Service Managers, Dispatch, and Operations personnel.
• Help maintain consistency in service quality and workmanship across all technicians.
• Model professional customer communication and reinforce customer service expectations during field coaching.

Performance & Reporting

• Track onboarding progress and technician training completion.
• Monitor and report on time-to-competency metrics for new technician hires, identifying opportunities to accelerate ramp-up.
• Provide feedback to management regarding technician performance, skill development, and training needs.
• Recommend improvements to onboarding, training programs, and operational processes.
• Maintain training records and certification documentation.

Success Measures:

• Timely & successful onboarding of all new technicians.
• Improved onboarding efficiency for low-level new hires and effectiveness for all technician hires
• Reduction in onboarding and training deficiencies.
• Improved technician productivity and competency.
• Increased safety compliance and reduced incidents.
• Consistent service quality across all branches and technicians.
• Reduced average time-to-competency for new technician hires.
• Consistent training curriculum and delivery standards maintained across all branches within the region.
• Reduction in repeat repairs and callbacks
• Technician retention and development

Other:

• Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations, and procedures
• Work overtime as needed
• Ability to travel within the assigned region as required to support field training and onboarding

Experience, Skills and Abilities:

• Prior experience as a high-level service technician, preferably with generators or related mechanical/electrical equipment
• Experience training, mentoring, or coaching technicians in a field service environment
• Experience managing or coordinating training and onboarding programs across multiple branch locations preferred.
• Strong knowledge of generator maintenance, troubleshooting, diagnostics, and repair procedures
• Working knowledge of OSHA requirements and safe work practices
• Ability to evaluate technician competency and identify training needs
• Ability to develop and deliver training materials and programs in both classroom and field settings
• Strong interpersonal and communication skills, both oral and written
• Organizational skills and ability to maintain accurate training records and documentation
• Ability to travel extensively across the assigned region

Physical Requirements:

• Vision: minimum vision required to prevent injury from oneself and others
• Hearing: perceiving the nature of sounds with or without correction
• Talking: expressing or exchanging ideas by means of the spoken word
• Lifting small objects constantly; 20-pound objects frequently and 20-50 pound objects occasionally
• Climbing ladders, stairs and ramps
• Walking: move about inside the office and/or branch facilities as well as airport/travel needs
• Capable of traveling as required

Attendance Requirements:

Attendance on a regular, consistent basis is mandatory, including arriving at the time as scheduled