Regional Technical Manager- Northeast

Johns Manville; Home (KS); On-site; USD 96,000 - 132,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid vacation

Sick and parental leave

Life insurance

Job summary

Johns Manville, a Berkshire Hathaway company, is seeking a Regional Technical Manager to oversee field technical operations for Roofing Systems across a geographic area. You will supervise the technical team, partner with the District Sales Manager to target contractors, improve installation quality, and ensure timely product issue resolution.

The ideal candidate has a technical degree or extensive product experience, strong leadership, and the ability to travel up to 50% in support of business

Qualifications

• Bachelor's degree in a technical discipline or 10 years of building product experience
• Minimum 5 years of experience dealing with customers in a technical capacity in low slope commercial roofing
• 3 years supervisory experience or equivalent leadership background
• Solid leadership and customer service skills
• Strong interpersonal, verbal and written communication abilities
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook
• Proven negotiation and problem-resolution skills
• Ability to work independently and in a team environment

Responsibilities

• Supervise and develop field technical organization; onboarding training plan and ongoing career development
• Develop and implement a selective contractor base with District Sales Manager to grow sales
• Respond to issues with contractors to resolve installation issues
• Manage up to $10,000 repair procedure authority
• Provide proactive services to contractors to improve quality and workmanship
• Respond to product complaints promptly (within one business day)
• May be required to perform other related duties as assigned

Skills

Leadership

Customer service

Communication skills

Interpersonal skills

Independent work

Team collaboration

Negotiation

Problem resolution

Organizational skills

Travel readiness

Education

Bachelor's degree in a technical discipline or equivalent experience

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Who We Are

Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy.

A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments.

Pay Range

$96,200.00-$132,200.00 Annual

This is the base salary pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus.

The Regional Technical Manager will be responsible for all aspects of the field technical functions for Roofing Systems products or systems within a geographic area, supervises a field technical organization and works with the District Sales Manager to decide target contractor base and what actions are needed to achieve the business plan. Responsible for managing the product complaint process for a geographic area.

The ideal candidate will live in the following states; New Jersey, New York, Pennsylvania, Connecticut, or Massachusetts.

Your Day-to-Day

• Supervise and develop field technical organization; including initial onboarding training plan, product application, standard procedures related to the Technical Representative position, and ongoing career development
• Work with District Sales Manager, develop and implement a selective contractor base that grows sales and guarantee revenue profitably
• Respond to issues in a proactive manner and work with contractors to resolve installation issues
• Have up to $10,000 repair procedure authority
• Provide proactive services to our contractors to increase quality and workmanship while meeting commitments for our “Peak Advantage Contractor Program”
• Respond to product complaints in a timely manner, within one business day
• May be required to perform other related duties as assigned

What You Bring To The Team

• Bachelor's degree in a technical discipline or 10 years of building product experience, with a minimum of 5 years' experience dealing with customers in a technical capacity in low slope commercial roofing or 3 years supervisory experience
• Thorough knowledge of roofing practices
• Thorough knowledge of legal issues relating to roofing or construction
• Solid leadership skills
• Solid customer service skills
• Strong interpersonal, verbal and written communication skills
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook
• Proven negotiation and problem resolution skills
• Ability to work independently and in a team environment
• Ability to interface at all levels of the organization, both internally and externally
• Medium travel required (up to 50%)
• Must be able to drive a vehicle for long periods of time and carry a valid driver's license
• Primary work environment is not typical of an office setting

Please Keep in Mind

If you do not meet 100% of these requirements, we at JM still want to hear from you.

Benefits

Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees.

Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.

Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program. This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company’s succession planning process. Johns Manville also offers soft and hard skills training facilitated by internal and external presenters. Our talent management team prioritizes the holistic growth of our workforce.

Diversity & Inclusion

Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities.

Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.