Regional Technical Implementation Manager

Axon; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Axon is seeking a Technical Implementation Manager to drive customer success and technical adoption of Axon products across the Public Safety region. You will act as the technical expert, liaising with customers and delivery partners to ensure successful deployments and adoption.

Primary duties include managing tickets, coordinating with sales, and enabling integrations while maintaining a strong focus on loyalty.

Qualifications

• Fluent Dutch and English written and verbal communication is essential.
• Strong technical foundation across networking, SaaS, identity management, and enterprise software administration.
• Willingness to travel up to 40% nationally and internationally.
• Ability to collaborate with customers and partners at all organizational levels.

Responsibilities

• Become the dedicated technical expert across the Axon ecosystem and product deployments.
• Serve as a liaison between Axon, customers, and delivery partners.
• Follow up on all customer requests promptly.
• Collaborate with the sales team to support existing customers.
• Manage tickets, RMAs, and lifecycle of adoption with internal teams.
• Travel may be required, up to 40%, across country and abroad.
• Coordinate and schedule regular calls with customers.
• Focus on customer loyalty and proactive business insights for Axon products.
• Facilitate integration with existing customer platforms and systems.
• Oversee installation and commissioning activities.

Skills

Dutch

English

Technical skills

Tools

Salesforce

Trello

MS Office

Active Directory/Entra ID

Job description

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

• Reporting to: Manager, Regional Support & Technical Account Management
• Travel expectations: up to ~40% (variably in-country and across Benelux, Nordics, and Baltics)
• Location: working remote unless you are travelling to customer sites

Your Impact

As the Technical Implementation Manager, you will be tasked with driving customer success and technical adoption of Axon products and solutions, with the objective of grant a successful adoption and use of our technology for the Public Safety and adjacent sectors in the region. Axon is seeking professionals that can work at the tactical level and drive a successful adoption through persistence and execution.

Your Day to Day

• Become the dedicated technical expert across the Axon ecosystem, maintaining deep knowledge of both current and expanding product deployments.
• Serve as a technical liaison between Axon, the customer, and any strategic delivery partners.
• Follow-up on all requests submitted from customers.
• Work with the sales team to support existing customers.
• Manage tickets and RMA and work with internal teams from the identify of an issue and through the entire life cycle of the adoption.
• Travel may be required, up to 40%, nationally and internationally.
• Coordinate and schedule regular calls with existing customers.
• Focus on customer loyalty
• Proactively look out for customers’ business, suggesting new and innovative ways to keep them succeeding with Axon products
• Facilitate integration with existing customer platforms.
• Installation and commissioning

What You’ll Bring

• Fluent Dutch and English written and verbal communication skills is essential.
• Tactically focused on managing customer success adoption.
• Mission driven mentality, highly motivated, with a drive to execute on tasks.
• Strong technical foundation including working knowledge of:
  • Enterprise networking including TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, and connectivity troubleshooting.
  • SaaS platforms, cloud applications, APIs, identity management, authentication, and enterprise software administration.
  • Windows environments, Active Directory / Entra ID, and enterprise endpoint management concepts.
  • Integration patterns, system interoperability, and enterprise application ecosystems.
  • Technical troubleshooting across software, networking, configuration, and infrastructure domains.
• The ability to legally live in territory, and travel to other countries as required. This may require you to personally obtain work and travel visas.
• The ability to work with all levels in an organization effectively and build strong partnerships.
• Strong computer skills - proficiency in MS Office, CRM, and collaboration tools (i.e. Salesforce, Trello, etc.).

#LI-Remote

Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [e-mail] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.