Field Deployment Engineer, Northern Europe

Axon; United States; Remote; USD 95,000 - 135,000; Full time

Job summary

Axon is seeking a Deployment Engineer to drive customer success and technical adoption of our products across public safety. You will serve as the technical expert, coordinate with customers, Axon teams and partners, manage tickets, and support deployments and integrations.

This remote role requires up to 40% travel, strong networking and SaaS know-how, and fluent Dutch and English communication. You’ll work to ensure successful adoption, install and commission systems, and foster lasting

Qualifications

• Fluent Dutch and English communication skills, written and verbal.
• Strong focus on customer success adoption and execution.
• Mission-driven with motivation to deliver results.
• Solid technical foundation across networking, SaaS, Windows, and identity management.

Responsibilities

• Become the dedicated technical expert across Axon deployments.
• Serve as liaison between Axon, the customer, and delivery partners.
• Follow up on all customer requests and support tickets.
• Collaborate with sales to support existing customers.
• Manage tickets, RMAs, and end-to-end adoption lifecycle.
• Travel up to 40% nationally and internationally.

Skills

Dutch language proficiency

English language proficiency

Tools

MS Office

Salesforce

Trello

Job description

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

• Reporting to: Manager, Regional Support & Technical Account Management
• Travel expectations: up to ~40% (variably in-country and across Benelux, Nordics, and Baltics)
• Location: working remotely unless you are travelling to customer sites

Your Impact

As the Deployment Engineer, you will be tasked with driving customer success and technical adoption of Axon products and solutions, with the objective of grant a successful adoption and use of our technology for the Public Safety and adjacent sectors in the region. Axon is seeking professionals that can work at the tactical level and drive a successful adoption through persistence and execution.

Your Day to Day

• Become the dedicated technical expert across the Axon ecosystem, maintaining deep knowledge of both current and expanding product deployments.
• Serve as a technical liaison between Axon, the customer, and any strategic delivery partners.
• Follow-up on all requests submitted from customers.
• Work with the sales team to support existing customers.
• Manage tickets and RMA and work with internal teams from the identify of an issue and through the entire life cycle of the adoption.
• Travel may be required, up to 40%, nationally and internationally.
• Coordinate and schedule regular calls with existing customers.
• Focus on customer loyalty
• Proactively look out for customers’ business, suggesting new and innovative ways to keep them succeeding with Axon products
• Facilitate integration with existing customer platforms.
• Installation and commissioning

What You’ll Bring

• Fluent Dutch and English written and verbal communication skills is essential.
• Tactically focused on managing customer success adoption.
• Mission driven mentality, highly motivated, with a drive to execute on tasks.
• Strong technical foundation including working knowledge of:
  • Enterprise networking including TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, and connectivity troubleshooting.
  • SaaS platforms, cloud applications, APIs, identity management, authentication, and enterprise software administration.
  • Windows environments, Active Directory / Entra ID, and enterprise endpoint management concepts.
  • Integration patterns, system interoperability, and enterprise application ecosystems.
  • Technical troubleshooting across software, networking, configuration, and infrastructure domains.
• The ability to legally live in territory, and travel to other countries as required. This may require you to personally obtain work and travel visas.
• The ability to work with all levels in an organization effectively and build strong partnerships.
• Strong computer skills - proficiency in MS Office, CRM, and collaboration tools (i.e. Salesforce, Trello, etc.).

#LI-Remote

Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [e-mail] or via Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.