Regional Technical Advisor

ABB; Texas; Hybrid; USD 101,000 - 161,000; Full time

Benefits offered by this job

401k Plan

Health insurance

Paid holidays

Job summary

ABB in the United States is seeking a Regional Technical Advisor Manager to lead medium to high-complexity service activities for ABB DCS systems, delivering lifecycle support and driving customer satisfaction in a hybrid work model.

This role emphasizes coaching Field Service Engineers, mentoring teams, identifying opportunities across the installed base, and collaborating with customers to improve system performance while traveling up to 80% of the time.

Qualifications

• Must possess High School diploma or GED.
• 8+ years hands-on experience in industrial automation with strong electrical knowledge, programming and troubleshooting.
• Willingness to travel more than 80% of the time across the United States, with occasional international travel.
• Fluent in English and able to communicate effectively with customers and teams.

Responsibilities

• Execute medium- to high-complexity service activities and provide lifecycle support for ABB DCS systems.
• Drive customer satisfaction and retention through clear communication of scope, timelines, risks, and resolutions.
• Identify service growth opportunities across the installed base by assessing system performance and modernization needs.
• Mentor Field Service Engineers and technicians, leading complex site activities and sharing advanced technical knowledge.

Skills

Industrial automation

Electrical knowledge

Programming

Troubleshooting

Travel availability

English communication

Education

High School diploma or GED

Tools

DCS

SCADA

PLC

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to

Regional Technical Advisor Manager

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.

The work model for the role is: Hybrid

In this role, you will support our Automation Energy Industries Service business across the United States.

Your Role And Responsibilities

• Executing medium- to high-complexity service activities and providing lifecycle support for ABB DCS systems in line with customer scope, ABB processes, and site safety requirements.
• Driving customer satisfaction and retention through high-quality technical execution, clear communication of service scope, timelines, risks, and resolution plans, and consistent delivery against customer expectations.
• Identifying service growth opportunities across the installed base by assessing system performance, lifecycle status, reliability risks, and modernization needs in close coordination with customers and internal ABB teams.
• Elevating the technical capability of the field service organization by mentoring Field Service Engineers, coaching technicians and engineers, leading complex site activities, maintaining current knowledge of new technologies, and providing advanced technical support across ABB teams.

Our team dynamics You will join a dynamic, highly technical, and diverse team where you will be able to thrive, contribute independently, and collaborate effectively with multicultural teams across functions and geographies.

Qualifications For The Role

• Must possess High School diploma or GED
• You are highly skilled in industrial automation, operating systems, industrial software, hardware, computers, and process equipment, and you enjoy working in the energy, utilities, and industrial automation sectors.
• You have a minimum of 8+ years of hands-on experience in industrial automation, with a strong foundation in electrical knowledge, programming, and troubleshooting, including work with Distributed Control Systems (DCS), SCADA, and Programmable Logic Controllers (PLCs).
• You are passionate about traveling more than 80% of the time across the United States, with occasional international travel, and working directly with customers at their facilities.
• You are comfortable performing physical tasks such as lifting equipment, replacing power supplies, and conducting on-site troubleshooting and repairs.
• You are at ease communicating in English.
• You hold a current work permit to work in the United States of America.

What's in it for you?

Bring your technical expertise to a national role where you will work on complex automation service projects, help customers improve reliability and performance, and influence service delivery across the United States. You will be part of a dynamic, high-performing team that values knowledge sharing, technical growth, and the deployment of new technologies.

ABB is an Equal Employment Opportunity and Affidavit and affirmative action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affidavit and affirmative action employer, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $100,500 and $160,800 annually and is eligible for a short-term incentive plan/annual bonus.

ABB Benefit Summary For Eligible US Employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Paid Parental Leave
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

More About Us

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.