Regional Support Technician

Canon Solutions America; Eagan (MN); On-site; USD 47,000 - 69,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Job summary

Canon U.S.A., Inc. is seeking a Regional Technical Specialist to support regional service operations. You will troubleshoot hardware, firmware, and workflow issues on-site and via phone, while coaching regional technicians.

The role requires 4–6 years of related experience, an appropriate technical background, and willingness to obtain necessary security clearances. Strong communication and initiative are essential.

Qualifications

• HS Diploma, GED, or equivalent experience; 4–6 years related experience.
• Associate's degree in mechanical or electronics, or equivalent experience.
• Printer knowledge and testing/diagnostic applications.
• Ability to achieve customer satisfaction and loyalty.
• Ability to create solutions for high-level problems.
• Strong writing, speaking and listening skills.
• Shows initiative and self-starting behavior.
• Understands computer science, mechanical, electrical and electronic theory.
• Typically available for work 24/7.
• Must obtain security/clearances as required by customers.
• Technical certifications such as A+, Network+, MCSE desired.

Responsibilities

• Provides on-going technical, on-site and phone support to regional technicians to troubleshoot complex problems.
• Delivers regional instruction on adjustments, repairs, upgrades and troubleshooting procedures.
• May create, organize and share information across the region for engineers.
• Maintains and updates problem records; escalates to Product support when needed.
• Manages regional FCO database for compliance and timely installation/disposition.
• Works with Product support on knowledge sharing and best practices.
• Performs additional special projects as assigned by regional service Director.

Skills

Printer knowledge

Troubleshooting

On-site support

Communication

Initiative

Security clearance readiness

Education

HS Diploma or GED

Associate's degree in mechanical or electronics

Tools

A+ Certification

Network+

MCSE

Job description

About the Role

Canon USA Regional Technical Specialists support Regional Service Directors as the technical voice on regional priorities.

Your Impact

• Provides on-going technical, on-site and phone support to regional Canon USA direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow.
• Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources.
• May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently.
• Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention.
• Manages regional FCO database to ensure compliance and timely installation/disposition.
• Works closely with the Product support group on information sharing and best practice implementation.
• Accomplishes any other special projects or tasks as assigned by the regional service Director or designee.

About You: The Skills & Expertise You Bring

• HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.
• Associate's degree in mechanical or electronics, or equivalent experience.
• Printer knowledge and testing and/or diagnostic applications.
• Ability to achieve customer satisfaction and loyalty.
• Ability to create solutions for high-level problems.
• Good writing, speaking and listening skills.
• Exhibits initiative and self-starting behaviors.
• Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies.
• Generally available for work 24 hours a day, 7 days a week.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Technical certifications such as A+, Network+, MCSE desired.

We are providing the anticipated hourly rate for this role: $33.59 to 50.30 hourly. This role is eligible for a transportation allowance.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can't get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers' site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.