Regional Support Technician

Canon U.S.A., Inc.; Carmel (IN); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Swag! Canon welcome kit and official m

Job summary

Canon U.S.A., Inc. is seeking a Regional Support Technician to join our field service team in Carmel, IN. The role provides technical guidance on regional priorities, delivering on-site and phone support to troubleshoot complex hardware and firmware issues.

You will lead regional instruction on repairs and upgrades, maintain problem records, and collaborate with Product Support to implement best practices. This position requires 4–6 years related experience and readiness for on-call

Qualifications

• HS Diploma, GED, or equivalent experience with 4–6 years in related work.
• Associate's degree in mechanical or electronics, or equivalent.
• Printer knowledge and testing/diagnostic applications.
• Willing to obtain security clearances as required by customers.
• Technical certifications such as A+, Network+, MCSE desired.

Responsibilities

• Provide on-going technical, on-site and phone support to troubleshoot highly complex problems.
• Provide regional instruction on adjustments, repairs, upgrades and troubleshooting procedures.
• May organize and disseminate information so other engineers can perform their duties more efficiently.
• Maintain and update problem records and escalate as needed.
• Manage regional FCO database for compliance and timely installation/disposition.
• Work with Product Support on information sharing and best practices.
• Complete special projects or tasks as assigned by regional leadership.

Skills

Printer knowledge

Customer satisfaction

Problem solving

Communication skills

Initiative

Technical fundamentals

Education

Associate's degree in mechanical or electronics

Tools

A+ Certification

Network+ Certification

MCSE Certification

Job description

Regional Support Technician

Location

US-MN-Eagan; US-IL-Itasca; US-TX-Irving; US-IN-Carmel

Company

Canon U.S.A., Inc.

Job Details

Requisition ID: 34826

Category: Field Service

Position Type: Full-Time

Workstyle: Full-Time On Site

About the Role

Canon USA Regional Technical Specialists support Regional Service Directors as the technical voice on regional priorities.

Your Impact

• Provides on-going technical, on-site and phone support to regional Canon USA direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow.
• Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources.
• May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently.
• Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention.
• Manages regional FCO database to ensure compliance and timely installation/disposition.
• Works closely with the Product support group on information sharing and best practice implementation.
• Accomplishes any other special projects or tasks as assigned by the regional service Director or designee.

About You: The Skills & Expertise You Bring

HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.

• Associate's degree in mechanical or electronics, or equivalent experience.
• Printer knowledge and testing and/or diagnostic applications.
• Ability to achieve customer satisfaction and loyalty.
• Ability to create solutions for high-level problems.
• Good writing, speaking and listening skills.
• Exhibits initiative and self-starting behaviors.
• Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies.
• Generally available for work 24 hours a day, 7 days a week.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Technical certifications such as A+, Network+, MCSE desired.

We are providing the anticipated hourly rate for this role: $33.59 to 50.30 hourly.

This role is eligible for a transportation allowance.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

*Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.