Regional Support Manager - New England

NOVA Biomedical GmbH; Boston (MA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Regional Support Manager to lead a dedicated team in the New England area. This exciting role involves managing field support specialists and training personnel while ensuring the effective operation of critical care diagnostic instruments. The ideal candidate will possess clinical lab knowledge and strong leadership skills, with a focus on customer service and team development. Join a company that values mutual respect and integrity, where you can make a significant impact on healthcare delivery and support professionals in the field. If you are ready to take on a challenging and rewarding position, this opportunity is for you.

Qualifications

• Clinical lab knowledge and experience is ideal for this position.
• Minimum 3 years of Service Management experience preferred.

Responsibilities

• Manage Field Support Team in the New England area.
• Oversee installation, training, and maintenance of diagnostic instrumentation.
• Conduct regional performance reviews and customer visits.

Skills

Interpersonal Skills

Problem Solving Skills

Customer Service Attitude

Management Skills

Leadership Skills

Computer Skills

Education

Medical Technologist

Nursing

Respiratory Therapy

Electronics Background

Job description

Career Opportunities with Nova Biomedical Corporation

Nova Biomedical is an Equal Opportunity Employer in compliance with Affirmative Action in hiring and promoting women, minorities, veterans and individuals with disabilities.

Nova Biomedical is hiring a Regional Support Manager (New England) who will be responsible for managing our Field Support Team in the New England area – MA, VT, NH, CT, RI, ME. The key objectives of this role are to grow, develop, and lead a team comprised of Field Support Specialists and Regional Training Specialists. This team is responsible for training clinicians and supporting hospital critical care blood gas analyzers and biotechnology chemistry analyzers. The Regional Support Manager will be responsible for overseeing activities in the region including but not limited to installation, training, emergency service and preventive maintenance of Nova Biomedical diagnostic instrumentation in both the clinical and biotechnology market share.

Responsibilities include:

• Regional Management of direct Field Service Reports
• Regional Management of direct Training Specialists
• Regional Inventory Management and Control
• Regional Expense Control and Revenue Generation
• Regional Field service and Training Metric Performance
• Regional Performance Reviews
• Regional Customer Visits to Problem Accounts and Implementations
• Regional Problem Account Performance Improvement Plans
• Regional Onsite Technical Consultant for other FSS's
• Weekend Manager On-call Rotation
• Regional Pay Plan, Hiring, Revenue and Expense Control Budgets

Qualifications

• Clinical lab knowledge and/or experience is ideal for this position.
• Ability to lead, manage and motivate field service personnel.
• A Medical Technologist, Nursing, Respiratory Therapy, or Electronics background preferred.
• Requires above average communication, teaching, and interpersonal skills.
• Requires a person who will travel within the assigned region.
• Requires a driver's license in home state and a good driving record; and a nationally accepted credit card with an acceptable credit limit for use during job responsibilities.
• The ability to travel by car or airplane for prolonged periods.
• The ability to work in a standing or sitting position for prolonged periods.
• Minimum 3 years of Service Management experience preferred.

Skills and Competencies

• Excellent Interpersonal, People, and Problem Solving Skills
• Can Do, Customer First Attitude
• Thorough Knowledge of Nova Products
• Ability to Fix Instruments and Customers
• Computer Skills
• Management Skills and Leadership Skills

At Nova Biomedical, we practice our core values of mutual respect, honesty, and integrity throughout the company. With a strong sense of family in the workplace, we are proud that one third of all our employees have been with us for over 10 years.