Regional Support Associate

Apex Water + Process Inc.; Westfield (IN); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) with company match

Paid time off

Job summary

Apex Water and Process is seeking a Regional Support Associate to oversee customer orders, create quotes for chemical and service activities, and build strong relationships with staff. You will help ensure accurate data in the ERP and maintain inventory integrity in a fast-paced environment.

The role emphasizes communication, attention to detail, and teamwork as you collaborate across sales, operations, procurement and logistics to fulfill orders and support customers.

Qualifications

• High school diploma or equivalent required.
• Strong Microsoft Office Suite and ERP experience.
• Excellent communication skills, both verbal and written.
• Exceptional organizational skills with attention to detail in a fast-paced environment.
• Proven ability to build and maintain positive relationships with colleagues.
• Ability to work independently and as part of a team.

Responsibilities

• Receive and process customer orders promptly and accurately. Ensure timely delivery of orders and address inquiries regarding orders.
• Input accurate and up-to-date information into the ERP system, including sales orders, purchase orders, inventory levels and financial transactions. Validate data for accuracy and policy compliance.
• Enter and track data in work management and tracking software (Jira).
• Develop knowledge of products, services and policies.
• Collaborate with internal teams including sales, operations, procurement and logistics to ensure seamless order fulfillment and customer satisfaction.
• Conduct regular inventory inspections to ensure accuracy and coordinate with warehouse and logistics teams to reconcile records and maintain stock levels.
• Adhere to and support all safety policies and guidelines.
• Perform other duties as assigned.

Skills

ERP systems

Microsoft Office

Customer service

Communication

Inventory management

Jira

Education

High school diploma

Associate’s degree in Business Administration / Supply Chain

Tools

Jira

Acumatica

Job description

This is a great opportunity for an individual looking to start in an entry-level role and have opportunities for future advancement as we continue to grow!

WHY APEX WATER AND PROCESS?

Apex Water and Process is a trusted leader in water and process management, delivering integrated solutions of chemistry, equipment, automation and services to help industries reduce costs, maximize efficiency, stay compliant, and optimize sustainability. We simplify water and process challenges for customers with expert support, seamless solutions, and fast problem-solving, so they can focus on running safe, efficient, and sustainable operations. We're a fast-growing company with a vibrant, team-oriented culture, committed to delivering exceptional customer service and fostering long-term partnerships. At Apex, you'll find ample opportunities for professional growth and development in a supportive environment. Plus, we offer a robust benefits package, and as a new full-time team member, you'll be eligible for benefits and start accruing paid time off from Day 1!

JOB SUMMARY

The Regional Support Associate will be responsible for overseeing customer orders, creating quotes for chemical and service activities, building relationships with staff, and conducting inventory inspections. This role requires excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced environment.

ESSENTIAL JOB RESPONSIBILITIES:

• Receive and process customer orders promptly and accurately. Ensure timely delivery of orders and address any customer inquiries or concerns regarding orders
• Input accurate and up-to-date information into the ERP system, including sales orders, purchase orders, inventory levels and financial transactions. Validate data for completeness, accuracy, and compliance with company policies and procedures before entering it into the system
• Enter and track data in work management and tracking software (Jira)
• Develop knowledge of products, services and policies
• Collaborate with internal teams, including sales, operations, procurement and logistics, to ensure seamless order fulfillment and customer satisfaction. Provide support and assistance to colleagues as needed to meet customer needs and business objectives
• Conduct regular inventory inspections to ensure accuracy and identify any discrepancies. Coordinate with warehouse and logistics teams to reconcile inventory records and maintain optimal stock levels
• Adhere to and support all safety policies and guidelines
• Perform other duties as assigned

REQUIRED QUALIFICATIONS:

• High school diploma or equivalent
• Strong proficiency in Microsoft Office Suite and experience with ERP systems
• Excellent communication skills, both verbal and written, with the ability to interact effectively with customers, vendors, and internal teams and exhibit strong customer service skills
• Exceptional organizational skills and attention to detail, with the ability to prioritize tasks and manage time effectively in a fast-paced environment
• Proven ability to build and maintain positive relationships with colleagues
• Ability to work independently with minimal supervision and also as part of a team
• Adhere to all safety policies and guidelines
• Perform other duties as assigned

PREFERRED QUALIFICATIONS:

• One (1) year of experience in an administrative or customer-service role, preferably in the chemical or manufacturing industry
• Associate's degree or higher in Business Administration, Supply Chain Management, or a related field
• Experience with Acumatica ERP system
• Knowledge of inventory management principles and experience conducting inventory inspections

COMPENSATION & BENEFITS:

The anticipated pay range for this role is between $21-$24/hr, depending on qualifications and experience. We also offer a comprehensive benefits package including medical, dental, vision, 401(k) with company match, and paid time off.

An offer of employment at Apex Water and Process is subject to a pre-employment background check, physical and drug screen. Apex is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This position is currently accepting applications.

Full-Time/Part-Time Full-Time

Exempt/Non-Exempt Non-Exempt

EOE Statement We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, disability status, or any other federal, state, or local protected class.