Regional Supervisor

Hissho Sushi Inc.; Minneapolis (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

Hissho Sushi Inc. is looking for a Regional Supervisor in Minneapolis, MN, to lead operational aspects across locations. Key responsibilities include driving sales, customer satisfaction, and overseeing operations in 34 locations.

The ideal candidate will have a bachelor’s degree and sushi experience, with proficiency in Microsoft Office and strong organizational skills. This position involves travel as required and mentorship of team members.

Qualifications

• Bachelor’s degree or related experience required.
• Sushi experience highly preferred.
• Ability to travel as required.

Responsibilities

• Lead and coordinate operational aspects of the business.
• Achieve sales, profit, quality and customer service goals.
• Train and develop Company Chefs and Franchisees.
• Monitor customer service and product quality.

Skills

Leadership

Customer Service

Sales and Profit Management

Training and Development

Education

Bachelor’s degree or related experience

Tools

Microsoft Office

Job description

As a Regional Supervisor, you will lead and coordinate operational aspects of our business. You will uphold our company philosophy, strategy, and culture while driving sales and ensuring customer satisfaction across assigned locations. This position will also promote, develop, coordinate, and oversee all aspects of operations of an assigned region. The role will be working closely with Regional Management and franchisees in the business operations and reports directly to the Regional Manager.

Responsibilities

• Drives increase in per unit sales and profit through implementation of our marketing and branding initiatives
• Achieves sales, profit, quality and customer service goals.
• Monitors customer service, product quality, sanitation/HACCP protocols and product compliance.
• Work with the Store Teams to control cost and maintain consistency.
• Trains, motivates and develops Company Chefs and Franchisees to achieve high level of morale and efficient use of human resources.
• Develops strong working relationships through our retail and food service partners’ organization to ensure that our Company remains the preferred supplier of its products.
• Recruit and Supervise Company Chefs and Franchisees.
• Visits units regularly to inspect unit operations.
• Interfaces with existing clients to maintain satisfaction and retention.
• Resolves client and customer satisfaction related issues.
• Projects and practices consistent ownership attributes, which provides a high level of customer service at all points of contact.
• Responsible for operational leadership across a territory of 34 locations in MN, SD, and ND.

Qualifications

• Bachelor’s degree or related experience.
• Sushi experience highly preferred.
• Proficiency in Microsoft Office.
• Strong organizational, problem-solving, and analytical skills.
• Proven ability to handle multiple projects and meet deadlines.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Creative, flexible, and innovative team player.
• Ability and flexibility to travel as required.
• Proven ability to mentor and develop successful team members.