Regional Supervisor

Hissho-Sushi; Detroit (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Hissho Sushi in Detroit is seeking a Regional Supervisor to lead and coordinate the operations across assigned locations. You will drive sales, ensure quality, training, and alignment with company philosophy.

This role requires a bachelor’s degree, sushi experience preferred, and strong organizational and people skills. You will travel to units, mentor chefs and franchisees, and partner with regional management to deliver excellent service.

Qualifications

• Bachelor’s degree or related experience.
• Sushi experience highly preferred.
• Proficiency in Microsoft Office.
• Strong organizational, problem-solving, and analytical skills.
• Proven ability to handle multiple projects and meet deadlines.
• Ability to travel as required.
• Proven ability to mentor and develop successful team members.

Responsibilities

• Drives increase in per unit sales and profit through marketing initiatives.
• Achieves sales, profit, quality and customer service goals.
• Monitors customer service, product quality, sanitation/HACCP protocols and product compliance.
• Collaborates with Store Teams to control costs and ensure consistency.
• Trains, motivates and develops Company Chefs and Franchisees.
• Develops relationships with partners to maintain preferred supplier status.
• Recruits and supervises Company Chefs and Franchisees.
• Visits units to inspect operations.
• Interacts with clients to maintain satisfaction and retention.
• Upholds ownership attributes and customer service standards.

Skills

Microsoft Office

Organizational skills

Problem-solving

Analytical skills

Multi-project management

Travel availability

Mentoring

Education

Bachelor's degree

Job description

Description

Hissho Sushi is the second-largest sushi franchise in the country, proudly operating in over 2,600+ locations across 80+ retail partners, including grocery stores, universities, hospitals, airports, and more. Our franchise-first model is built on a foundation of operational excellence, innovation, and strong retail relationships. We are committed to supporting our franchisees and delivering exceptional service and products to our customers.

As a Regional Supervisor, you will lead and coordinate operational aspects of our business. You will uphold our company philosophy, strategy, and culture while driving sales and ensuring customer satisfaction across assigned locations. This position will also promote, develop, coordinate, and oversee all aspects of operations of an assigned region. The role will be working closely with Regional Management and franchisees in the business operations and reports directly to the Regional Manager.

ESSENTIAL FUNCTIONS:

• Drives increase in per unit sales and profit through implementation of our marketing and branding initiatives
• Achieves sales, profit, quality and customer service goals.
• Monitors customer service, product quality, sanitation/HACCP protocols and product compliance.
• Work with the Store Teams to control cost and maintain consistency.
• Trains, motivates and develops Company Chefs and Franchisees to achieve high level of morale and efficient use of human resources.
• Develops strong working relationships through our retail and food service partners’ organization to ensure that our Company remains the preferred supplier of its products.
• Recruit and Supervise Company Chefs and Franchisees.
• Visits units regularly to inspect unit operations.
• Interfaces with existing clients to maintain satisfaction and retention.
• Resolves client and customer satisfaction related issues.
• Projects and practices consistent ownership attributes, which provides a high level of customer service at all points of contact.

Requirements

• Bachelor’s degree or related experience
• Sushi experience highly preferred
• Proficiency in Microsoft Office
• Strong organizational, problem-solving, and analytical skills
• Proven ability to handle multiple projects and meet deadlines
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Creative, flexible, and innovative team player
• Ability and flexibility to travel as required
• Proven ability to mentor and develop successful team members