Regional Sr. Manager, Sales Support & Customer Experience, NA

Shelby American, Inc.; Lenexa (KS); Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative firm seeks a Regional Sr. Manager for Sales Support and Customer Experience to lead a dynamic team in enhancing customer interactions and driving sales growth. This fully remote position offers the opportunity to shape the future of sales operations, focusing on strategic planning, talent development, and customer satisfaction. You will collaborate closely with sales leaders to streamline processes and ensure alignment with business objectives. If you are a motivated leader with a passion for improving customer experiences and driving results, this role is your chance to make a significant impact in a rapidly growing company.

Qualifications

• Proven experience in a senior sales and/or leadership role.
• Strong understanding of a matrixed, multi-channel sales organization.

Responsibilities

• Lead and motivate the team to achieve business objectives.
• Build relationships with sales channels to connect customer needs.

Skills

Leadership

Sales Operations Acumen

Strategic Planning

Customer Experience

Talent Development

Analytical Skills

Interpersonal Skills

Communication Skills

Persuasion Skills

Education

Bachelor’s degree in Business, Sales, Marketing, Engineering, or a related field

Tools

Salesforce

Job description

All Jobs > Regional Sr. Manager, Sales Support & Customer Experience, NA

Regional Sr. Manager, Sales Support & Customer Experience, NA
Fully Remote • Remote Worker - N/A • Sales

Full-time

Description

At Systemair, we have a passion for indoor air quality. We are constantly striving to provide ventilation solutions that improve health and productivity in an energy-efficient and sustainable manner. Innovation is in our DNA, and we continue to grow in terms of capabilities, product range, size, sales volumes, and market share. We employ and empower people to take initiative and make decisions with the best interests of our customers and team at heart by achieving our goals to be an Employer, Brand, Investment, and Neighbor of Choice. Simply put, we prioritize, simplify, and trust, while committing to accountable behavior and personal responsibility at work and with our neighbors.

Under the direction of the VP of Sales, you will be responsible for leading and developing a cross-functional team responsible for multiple service and support functions across the organization. You will guide the efforts of team members performing various customer service, technical support, technical applications, inside sales, and sales support duties. This leadership role works in partnership with their sales channel leaders within the North America business, in service of those that serve our channel partners and end-user customers.

As part of our Sales team, you will build relationships with key stakeholders, overseeing the growth and development of this newly formed centralized team. You will help develop and manage the process from initial contact to sales closure, order fulfillment, and after-sale support. This role demands a blend of sales & sales operations acumen, strategic planning, customer experience, people leadership, and talent development skills.

We are looking to promote or hire a Regional Sr. Manager, Sales Support and Customer Experience that shares our ambition to achieve our four Key Outcomes: Employer, Brand, Investment, and Neighbor of Choice.

With our continued growth, we are searching for a motivated individual who is aligned with our culture and has the essential skills and experience described below to take on this career opportunity.

Requirements

• Lead and motivate the team to achieve business objectives, including setting individual goals and performance metrics.
• Build relationships with all sales channels to connect customer and business needs, with operational performance to drive financial results and grow market share.
• Work closely with the sales team to define needs, targeting specific workflows to enable greater effectiveness within the Sales Organization. Examples include order intake, order management, account development, sales quotes, administrative tasks, customer development.
• Improve response time to customer inquiries through documented standard work, process improvements, and training of new team.
• Actively participate in growth initiatives including operations, planning, production, sales, and customer service alignment.
• Execute communication & engagement initiatives through a strategic plan with the goal of building a high performing team, communicating process and policy changes.
• Support talent development strategies by investing in the process, supporting recruiting events, conducting interview days, delivering performance reviews, and leading through an ongoing coaching & development dialogue.
• Help enable the development and execution of sales strategies for identified target markets and channel growth strategies, ensuring alignment with Systemair’s overall business objectives and strategies.
• Generate detailed reports on business results, sales forecasts, and customer insights for management.
• Identify opportunities for new product development and enhancements based on customer feedback and market trends.
• Ensure compliance with industry regulations and standards across all distribution channels.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Education and Experience Criteria:

• Bachelor’s degree in Business, Sales, Marketing, Engineering, or a related field.
• Proven experience in a senior sales and/or leadership role, with a proven track record in business process utilization and talent development.
• Strong understanding of a matrixed, multi-channel sales organization that sells through third parties and independent distribution is ideal.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical skills with the ability to analyze data and sales statistics and translate results into better solutions.
• Strong influential, persuasion, and statistical analysis skills.
• Working knowledge of Salesforce or other CRM.
• Strong ethical standards and a high level of integrity.

Physical Demands:

Prolonged periods of sitting at a desk and looking at a computer.

Light physical effort – able to lift up to 20lbs at times.

Must be able to travel a minimum or 25% to meet regional needs.

Factory, Warehouse, Distribution Center, Office.

May be exposed to loud, repetitive sounds from machinery or equipment.

The job conditions described here and above are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions of the position. Proper use of PPE such as safety glasses, closed toe shoes, hearing protection, gloves, face shields and other equipment as designated by the job being performed in a production environment is mandatory. Adherence to Systemair’s safety policy is a condition of employment.