Regional Specialist, People Services - North America

S&P Global, Inc.; Harrisburg (Dauphin County); On-site; USD 51,000 - 92,000; Full time

Job summary

Join a forward-thinking organization as a Regional Specialist in People Services, where you will play a vital role in enhancing the employee experience across the US. This position offers the opportunity to lead a dynamic team, provide expert HR support, and implement process improvements that drive satisfaction and efficiency. You'll be part of a global team, contributing to a workplace that embraces innovation and values career development. If you are passionate about people and eager to make a significant impact, this role is perfect for you.

Benefits

Career Development Opportunities

Global Organization Support

Flexible Work Environment

Qualifications

• 2+ years of HR support experience in a global organization.
• Strong knowledge of US employment laws and regulations.

Responsibilities

• Guide team members during key US employee lifecycle events.
• Enhance People Experience through expert guidance and timely resolutions.

Skills

HR Support

US Employment Laws

Team Leadership

Data Analysis

Customer Service

Flexibility

Communication Skills

Education

Bachelor’s Degree or Equivalent

Tools

Workday

Service Now

Equifax

Job description

About the Role:

Grade Level (for internal use): 09

The Team: This role is part of our Americas People Services team, supporting People Services across seven countries as well as providing global support. Team members are based in Argentina, Canada, Malaysia, the Philippines, and the US.

The Impact: The Regional Specialist, People Services–US provides first line service to our employees and leadership to the Americas People Services team, giving knowledgeable advice and assistance for the US in particular. This role ensures accurate administration throughout the employee lifecycle and plays a crucial role in enhancing the People Experience through process and system improvements.

What's in it for you?

• Contributing to a forward-thinking People Services team, developing best practices and adding value through process and technology improvements.
• Career development opportunities across the People Function.
• Be part of a global organization that supports the workplace of the future.

Responsibilities:

• Guide and coach team members and People Leaders during key moments that matter and US employee life cycle events such as Onboarding to Offboarding, ensuring compliance with company policy and US regulations.
• Enhance the overall People Experience by driving People Satisfaction through expert guidance and timely resolution of cases, claims, and queries.
• Identify and implement process improvements, supporting initiatives and change management projects.
• Develop and maintain articles in the Knowledge library to support understanding of HR policies, practices, and procedures for the US population and the People Services team.
• Resolve queries (‘tickets’) raised in Service Now (internal HR case management system) providing advice and support within agreed Service Level Agreements (SLAs).
• Conduct regular reviews and audits of US processes to ensure accuracy and compliance.
• Monitor, maintain and evaluate third-party systems and relationships, ensuring performance meets agreed SLAs and escalating deviations as needed.
• Collaborate with the relevant Payroll Services, Wellbeing, Regional People Experts, People Relations and other regional stakeholders to resolve issues.
• Transact and approve data requests in HR systems (Workday, Service Now, Equifax) and maintain records in accordance with federal, state, and local employment laws and in alignment with company processes for the US population.
• Support the People function with additional ad-hoc activities and projects as required by business needs.

Compensation/Benefits Information: (This section is only applicable to US candidates) S&P Global states that the anticipated base salary range for this position is 51,289 to 91,872.25. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What we're looking for?

Basic Required Qualifications:

• 2+ years relevant experience in providing HR support for global organization or across the US.
• Strong knowledge of US employment laws and regulations.
• Ability to lead and mentor a team effectively.
• Demonstrated ability to analyze data and provide meaningful recommendations through storytelling.
• Embraces a growth mindset, demonstrates flexibility and brings clarity to complex or ambiguous situations.
• Customer service experience and delivery of SLA-driven metrics.
• Proficiency in HR systems (preferably Workday and Service Now).

Additional Preferred Qualifications:

• Bachelor’s degree or equivalent experience.
• Demonstrable analytical mindset and a proven track record developing and using metrics, including leveraging AI.
• Familiarity with AI-driven HR tools or platforms to streamline HR processes.
• Experience in identifying opportunities for process automation within HR processes using technologies to improve efficiency and accuracy.
• Strong written and verbal communication skills.
• Proven ability to apply discretion and maintain confidentiality.
• Willingness to stay updated with the latest AI and technology trends in HR to continuously improve processes and strategies.

Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States.

Return to Work: Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply and will actively support your return to the workplace.

Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.