Regional Service Technician

JENSEN-GROUP; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and benefits

In-house and on-job training

Opportunities for professional growth

Dynamic and supportive work environment

Job summary

JENSEN-GROUP is seeking a Regional Service Technician in Panama City, Florida. In this role, you will provide sales support and technical service solutions to clients in your region, ensuring exceptional support and service quality.

Ideal candidates possess strong mechanical and electrical troubleshooting skills, excellent customer service capabilities, and a proactive attitude. This position involves travel and interaction with clients, along with comprehensive training opportunities.

Qualifications

• Experience working on commercial laundry equipment or FMCG sector.
• Strong understanding of mechanical and electrical systems.
• Fault finding and diagnostic skills.
• Familiar with Windows and Microsoft Office.
• Full US driving license and US residency.

Responsibilities

• Service, maintenance, and repair of commercial laundry equipment.
• Installation and commissioning of new machines.
• Assist sales team in identifying customer needs.
• Maintain accurate records of sales activities and service interventions.

Skills

Problem-solving skills

Technical understanding of mechanical systems

Customer service excellence

Ability to work under pressure

Excellent communication skills

Job description

Take the next step in your career with JENSEN USA, creating the future in laundry automation. We are recruiting additional regional service technicians to support our market growth throughout North America.

As a Regional Service Technician for JENSEN-GROUP, you will be at the forefront of delivering top-notch sales support and technical service solutions to our valued clients within your designated region. This position requires a unique blend of technical know-how, customer service excellence, and the ability to drive service sales through effective problem-solving and product knowledge.

Ideal candidates will possess excellent maintenance and problem-solving skills. They must demonstrate flexibility with a hands‑on approach and a positive attitude to deal with a wide variety of tasks and a willingness to work overtime, including weekends at various customers sites throughout the country. This is an exciting opportunity to work with cutting edge equipment in a fast‑paced environment. In-house and on‑the‑job training will be given to the right candidates.

Responsibilities:

• Service, maintenance, and repair of commercial laundry equipment
• Installation and commissioning of new machines
• Field based, customer focused, working with clients throughout United States
• Assist the sales team in identifying customer needs, presenting solutions, and closing sales for our range of products and services
• Maintain accurate and timely records of sales activities, service interventions, customer interactions, ensuring all activities are properly documented and reported.

Position/Skill Requirements:

• Experience working on commercial laundry equipment or in another FMCG (Fast Moving Consumer Goods) sector
• Strong understanding of mechanical and electrical systems, with the ability to troubleshoot and repair complex equipment.
• Fault finding and diagnostic skills in Electrical, hydraulic, Pneumatic, and general maintenance and repairs in automated equipment
• Ability to read and work with electrical and hydraulic schematics
• Good problem solving and diagnostic skills
• To be familiar with all aspects of Windows and Microsoft office
• Full US driving licence / US resident
• Excellent communication and interpersonal skills
• A customer‑first approach, with the ability to build rapport and understand customer needs.
• Willingness to travel extensively within the assigned region and occasionally beyond
• Ability to work under pressure

Package:

• Competitive salary and benefits package.
• In‑house and on‑the‑job training
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.
• The chance to work with cutting‑edge technology in a leading global company.