Regional Service Tech 1

Pomeroy; Findlay (OH); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Pomeroy Technologies LLC. is seeking a Field Services professional to service and repair IT hardware in retail and office environments from Findlay, OH. This role requires managing service zones, updating tickets, and maintaining inventory and vehicle readiness.

The ideal candidate will perform troubleshooting, installation tasks, and occasional cabling projects, including travel as needed. A strong focus on SLA adherence and customer service is essential.

Responsibilities

• Manage service zone to meet SLA and company policy.
• Troubleshoot and repair IT hardware in retail/office settings.
• Pickup and drop off service parts promptly.
• Provide exceptional customer service.
• Edit service tickets with status, notes, resolutions and equipment details.
• Monitor SLA achievement and performance metrics.
• Track inventory movement and maintain safety standards.
• Maintain van inventory and proper usage per system records.
• Keep vehicle clean and maintained per schedule.
• Installation or cabling projects may require travel.
• Extensive driving in company vehicle.
• Other duties as assigned.

Job description

#LI-BB1

• Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others
• Troubleshoot and repair failed IT hardware in retail store and/or office settings
• Pick up shipped good service parts and drop off defective service parts on a timely basis
• Provide exceptional customer service
• Edit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution information, equipment information, and closure detail)
• Performance review metrics include the following:
• SLA achievement
• Inventory movement and accuracy
• Safety
• Compliance related training and follow through
• Service call management
• Maintain spare and parts inventory in van for multiple customer environment; record accurate usage of service parts as dictated by the service management system; Maintain constant adherence to inventory control practices and standards
• Keep vehicle orderly, clean, and maintained in accordance with company and manufacturer recommended maintenance schedules
• Focus on safety at all times -- including maintaining a safe driving record
• Additional Responsibilities may include, but are not limited to:
• Complete ad hoc or project-based IT hardware installation tasks and support cabling projects as needed
• Complete staging / integration services of IT hardware as needed
• Installation or cabling projects may require travel
• Extensive driving required in company provided vehicle
• May be assigned other duties as needed

Location

Findlay, OH

Area of Interest

Field Services