Regional Service Representative - Missouri & Kansas

Mayo Foundation for Medical Education and Research; Rochester (MN); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare organization is seeking a Regional Service Representative to manage client accounts and ensure satisfaction. The role involves up to 80% travel, requiring a bachelor's degree in business or science and 5 years of clinical laboratory experience. Candidates should demonstrate strong leadership and problem-solving skills while providing excellent customer service in a fast-paced environment.

Benefits

Comprehensive health coverage

Retirement benefits

Professional development opportunities

Qualifications

• 5 years of clinical laboratory experience in a hospital setting.
• Valid driver's license with a good driving record.
• Ability to travel up to 80%.

Responsibilities

• Manage multiple client accounts within the territory.
• Promote client retention and satisfaction.
• Drive improvements in business and operational processes.

Skills

Leadership

Adaptability

Customer focus

Problem-solving

Communication

Education

Bachelor's degree in business or science

Master’s degree preferred

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

This position will require you to work from an office in your home located within the territory of support which includes Missouri and Kansas. Relocation to the territory is required within 12 weeks of hire.

As a Regional Service Representative, you will manage and maintain multiple client accounts within your designated territory by expanding relationships within the laboratory to support the Mayo Clinic Laboratories (MCL) business model. Dedicated to being a client advocate, you will promote retention and satisfaction by driving the cross-departmental MCL staff to analyze client feedback to enhance business and operational processes. You will also provide technical onsite visits to support growth and service recovery as needed. Additional activities include:

• Managing onboarding activities tailored to new facility’s needs
• Establishing long standing business relationships with client’s various laboratory and pathology departments, while developing an extensive understanding of each client and identifying key decision-makers
• Actively partnering with team members by fostering an inclusive work environment and respecting others with different backgrounds, experiences and perspectives
• Training expert for electronic ordering applications and navigating MCL’s products and services
• Contributing to strategic initiatives for clients as outlined with territory, operational and business teams
• Assisting and supporting outreach initiatives
• Identifying and promoting opportunities to improve test utilization
• Providing education and acting as liaison to the client contacts to MCL/Department of Laboratory Medicine and Pathology (DLMP) subject matter experts
• Actively promoting test campaigns, projects and initiatives directed by Information Technology, Product Management, Marketing, and Technologist Support
• Gathering insights from clients as requested by internal work groups
• Bringing value to clients by tailoring interactions and messaging to fit the client’s needs and objectives
• Remaining accessible to clients and internal staff for timely response and engagement
• Coordinating the deployment of Mayo resources in an efficient and effective manner, while escalating feedback and issues appropriately
• Comfortable working in a fast-paced ambiguous environment
• Practicing and promoting teamwork and communication
• Documenting client interactions

Individuals hired to this position are required to complete 2 years in this position before becoming eligible to transfer to other positions within Mayo Clinic.

This position is not eligible for visa sponsorship. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Qualifications

To be considered for this position you must have a bachelor's degree in business or science and 5 years of clinical laboratory experience in a hospital setting.

• Ability to travel up to 80%
• Leadership, management, and/or Outreach experience
• Good human relations and communications skills
• High level of technical competence and confidence
• Adaptable, flexible, creative, dependable, responsible and able to perform well within multifunctional environments
• Customer focused
• Ability to manage several projects or tasks simultaneously and to exercise appropriate judgment when prioritizing projects
• Decision making and problem-solving ability
• Ability to function and work in a diverse work environment while offering assistance and providing direction to clients in a concise, sensitive, and professional manner, keeping a positive and courteous tone.

Master’s degree, and/or accreditation by a national agency (MT, CLS, MLS, MB, CG, MP or HTL) preferred.

A valid driver's license and a good driving record are required, along with the ability to travel extensively on all forms of major public transportation. 80% travel is required.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.