Regional Service Manager – SoCal & Phoenix Fleet Ops

Velocity Truck Group; Tolleson, Northern (AZ, KY); Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

401K match

Medical Insurance

Dental Insurance

Vision Insurance

Career advancement opportunities

Job summary

Velocity Truck Rental and Leasing is seeking a Regional Service Manager for the VTRL Service Operations covering Southern California & Phoenix regions. You will lead service departments, drive profitability, and oversee safety and compliance across multiple locations, ensuring readiness of fleet and customer satisfaction.

The role requires strong leadership, deep knowledge of diesel maintenance, and the ability to travel across the region.

Qualifications

• Minimum of 4 years of experience in heavy-duty truck maintenance, fleet maintenance, transportation, rental and leasing, or a related service environment.
• Minimum of three years of experience managing multiple service locations, departments, or operational teams preferred.
• Strong knowledge of diesel engines, commercial trucks, preventive maintenance programs, diagnostic procedures, and fleet repair operations.
• Demonstrated experience managing service performance, budgets, labor productivity, repair costs, and vehicle downtime.
• Working knowledge of DOT, OSHA, environmental, and workplace-safety requirements.
• Experience with fleet-maintenance, work-order, telematics, or dealership-management systems preferred.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Valid driver’s license and ability to meet company driving requirements.
• Ability to travel frequently throughout the assigned region and occasionally work outside normal business hours.

Responsibilities

• Provide leadership, direction, and operational support to service managers, shop supervisors, technicians, and other service team members throughout the assigned region.
• Establish consistent service procedures, performance expectations, and operating standards across all regional locations.
• Monitor preventive maintenance schedules, repair quality, vehicle downtime, work-order completion, and fleet availability.
• Ensure rental and lease vehicles are properly maintained and returned to service safely and efficiently.
• Review regional service performance, including productivity, labor utilization, technician efficiency, maintenance expenses, repair turnaround time, and customer satisfaction.
• Develop and implement strategies to improve service profitability, operational efficiency, and overall fleet performance.
• Analyze maintenance trends and identify opportunities to reduce repeat repairs, outside repair expenses, vehicle downtime, and unnecessary costs.
• Ensure preventive maintenance inspections and repairs are completed according to company standards, manufacturer specifications, customer agreements, and regulatory requirements.
• Conduct regular visits to regional service locations to evaluate shop operations, safety practices, staffing levels, equipment needs, and service quality.
• Partner with branch and operations leadership to establish service priorities based on fleet requirements and customer commitments.
• Support service managers with workload planning, technician scheduling, shop capacity, and repair prioritization.
• Lead, coach, mentor, and develop service managers and other service leaders within the region.
• Establish individual and departmental performance goals and hold service leaders accountable for achieving results.
• Assist with recruiting, interviewing, selecting, onboarding, training, and retaining qualified technicians and service leaders.
• Identify technician training and development needs and help establish career-development opportunities.
• Promote a positive, professional, and performance-focused work environment.
• Ensure all service locations comply with company safety policies, environmental requirements, OSHA standards, DOT regulations, and other applicable federal, state, and local requirements.
• Partner with the Safety Department to address safety concerns, workplace incidents, regulatory requirements, and corrective-action plans.
• Monitor the condition of service facilities, tools, diagnostic equipment, and shop equipment and recommend necessary repairs, replacements, or capital investments.
• Review warranty opportunities and ensure eligible repairs are properly documented and submitted.
• Build and maintain productive relationships with manufacturers, dealerships, parts suppliers, outside repair vendors, and other service providers.
• Evaluate vendor performance, repair quality, response time, and pricing to ensure cost-effective service.
• Assist with the development and management of regional service budgets, forecasts, staffing plans, and capital-expenditure requests.
• Review operational and financial reports and provide service updates, recommendations, and action plans to senior leadership.
• Respond to escalated customer or operational concerns and ensure timely and appropriate resolution.
• Support new location openings, acquisitions, system implementations, and other regional business initiatives.
• Perform other duties and special projects as assigned.

Skills

Heavy-duty truck maintenance

Multi-location management

Diesel engines knowledge

Fleet maintenance

Preventive maintenance

Budget management

Labor productivity

Repair cost control

Vehicle downtime reduction

DOT OSHA knowledge

Fleet maintenance systems

Work-order systems

Telematics

MS Office

Valid driver's license

Travel ability

Commercial truck rental experience

Multi-branch operations

Alternative-fuel vehicles

Maintenance contracts

Education

ASE certifications

Tools

Microsoft Excel

Word

Outlook

PowerPoint

Job description

Velocity Truck Rental and Leasing is seeking a Regional Service Manager for the VTRL Service Operations covering Southern California & Phoenix regions. You will lead service departments, drive profitability, and oversee safety and compliance across multiple locations, ensuring readiness of fleet and customer satisfaction.

The role requires strong leadership, deep knowledge of diesel maintenance, and the ability to travel across the region.