Regional Service Manager, Northwest

Lucid Motors; Newark (CA); On-site; USD 149,000 - 218,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

Paid time off

401(k) retirement plan

Equity program

Job summary

Lucid Motors is seeking a Regional Service Manager for the Northwest Region. The role oversees service operations, drives exceptional customer experience, and grows the region’s service footprint by launching new centers, hiring staff, and managing labor and repair sales.

You will lead a team to enforce service processes, coach direct reports, monitor KPIs, and collaborate with cross-functional departments to ensure top-tier retention and a sustainable, luxury service experience across the

Qualifications

• Minimum 10 years in a service department environment; luxury experience preferred.
• Excellent written and verbal communication.
• Attention to detail and accuracy.
• Able to multitask in a fast-paced setting.
• Proficient with basic computer apps and proprietary DMS software.
• Must have a valid driver license.

Responsibilities

• Communicate, enforce, and monitor service department processes.
• Coach and develop direct reports.
• Achieve customer experience targets per Lucid guidelines.
• Set up new service centers within the region.
• Own regional service KPIs and improve efficiency.
• Staff, resource planning, and travel as needed.

Skills

Communication skills

Leadership

Analytical skills

Customer experience

Team coaching

Education

High School Diploma or GED

Tools

Microsoft Office

DMS software

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility.

The Regional Service Manager (Northwest Region) Position

The Regional Service Manager (Northwest Region) position will oversee service operations within their assigned region to provide an industry-leading external and internal customer experience while maximizing return on investment through labor sales, maintenance and repair sales, expense control, and customer retention. This position serves to establish new service centers, hire staff, and oversee operations. The Regional Service Manager is an integral part of the service experience and all candidates will be expected to demonstrate excellence in their respective fields, possess the ability to learn quickly, and strive for perfection within a fast-paced environment.

The Role

• Effectively communicate, enforce, and monitor Lucid service department processes
• Effectively coach, grow, develop and lead all direct reports
• Ensure Customer Experience targets are achieved according to Lucid guidelines
• Responsible for initial setup of new service centers within their respective region
• Own and continuously improve all service center KPIs in the assigned region
• Monitor regional service efficiency and problem solve delays or other issues as they arise
• Foresee the assigned region's needs in staffing, assets, and other resources
• Own and problem solve internal and external customer escalations
• Work cross-functionally with other departments to ensure internal and external customer retention, and maintain customer experience standards
• Demonstrate resilience to strategic shifts in business strategies
• Perform various assignments as requested by leadership
• Required to work evenings, weekends, and holidays as needed
• Must be able to travel as needed
• Have a passion for sustainable transportation and changing the automotive industry

Qualifications

• High School Diploma or GED equivalent
• 10 years minimum experience in a service department environment - luxury preferred
• Excellent written and verbal communication skills
• High level attention to detail and accuracy
• Ability to multitask while maintaining high level of accuracy
• Ability to analyze and interpret internal reports
• Able to effectively work both individually and within a group in a high-paced environment
• Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Must possess a valid driver license

Advantageous Experiences

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments
• Previous OEM training

At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Salary Range

Salary Range : The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Base Pay Range (Annual)

$148,500 - $217,800 USD

Compensation & Benefits

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with