Regional Service Manager

CEO Inc.; United States; Remote; USD 48,000 - 100,000; Full time

Job summary

A leading company is seeking a Regional Service Manager to drive service excellence and customer satisfaction in capital equipment. This role involves leading field technicians, managing service operations, and ensuring quality while achieving revenue growth. Ideal candidates have strong leadership experience in technical environments and a Bachelor's degree in engineering or related fields.

Qualifications

• Strong leadership experience in a technical field service environment.
• Proven success managing financial performance and service-related P&L.
• Experience in capital equipment environments, with a focus on injection molding systems.

Responsibilities

• Lead and mentor field service team for strong performance and development.
• Oversee service operations to meet regional P&L targets.
• Collaborate with sales to strengthen customer relationships.

Skills

Leadership

Customer Support

Communication

Problem Solving

Education

Bachelor's degree in engineering or related field

Job description

3 days ago Be among the first 25 applicants

Location: Remote on West Coast with Regional Travel

Are you a service-driven leader with a passion for developing high-performing teams and delivering measurable impact? We’re looking for a Regional Service Manager to lead a talented team of field technicians and service coordinators, ensuring our customers receive world-class support while driving revenue growth and operational excellence.

This role offers a unique opportunity to blend hands-on leadership, technical expertise, and commercial acumen within a capital equipment environment. You’ll be the key link between customers, the service team, and internal stakeholders, driving quality, responsiveness, and strategic growth across the region.

What You’ll Do

• Lead and mentor the field service team, including technicians and regional service coordinators, to ensure strong performance, customer satisfaction, and professional development
• Oversee service operations to meet or exceed regional P&L targets, including revenue, variable contribution margin (VCM), and EBITDA
• Build customer loyalty by ensuring first-call issue resolution and a high-quality service experience
• Proactively grow service revenue through parts sales, maintenance agreements, upgrades, and service program renewals
• Collaborate closely with the sales and account management teams to strengthen relationships with key customers and identify new service opportunities
• Travel regularly throughout the region to visit customer sites, support field team members, and represent service leadership

What You Bring

• Strong leadership experience in a technical field service environment, with a focus on coaching, team development, and customer support
• Proven success managing financial performance, including service-related P&L and performance metrics
• Technical knowledge of injection molding systems or similar capital equipment
• Experience building or enhancing service programs, including preventative and predictive maintenance offerings
• Excellent communication skills and a problem-solving mindset centered on the customer experience
• The ability to operate independently while staying connected to a broader service and commercial organization
• Bachelor's degree in engineering or a related field
• 10+ years of experience in capital equipment environments, with at least 5 years in a technical service leadership role

Why Join Us

You’ll be part of a team focused on long-term customer partnerships, service innovation, and continuous improvement. This is an ideal role for someone who enjoys the challenge of balancing field operations with business growth, and who thrives in a customer-facing, fast-moving environment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Plastics Manufacturing, Industrial Machinery Manufacturing, and Plastics and Rubber Product Manufacturing

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