Regional Service Manager

Kenco-Group; Springfield (IL); On-site; USD 76,000 - 114,000; Full time

Benefits offered by this job

Medical insurance with HSA/HRA/FSA

Dental Insurance

Vision Insurance

401(k) matching

Job summary

Kenco Logistics is seeking a Regional Service Manager to oversee Service Managers and technicians across a region. You will guide operations, improve service processes, and ensure profitable maintenance programs while meeting customer expectations.

Ideal candidates have 4+ years in field service or operations, strong leadership, and excellent communication skills. Travel and a strong focus on training and customer relations are key aspects of the role.

Qualifications

• Bachelor's degree in Logistics, Business Administration, or related required (or equivalent years of experience).
• 4+ years of progressive experience in field service or operations, preferably with material handling or similar equipment.
• Excellent communication, planning, negotiation, troubleshooting, organizational and interpersonal skills.
• Experience leading and managing teams with a flexible and adaptable work style.
• Proficiency in Microsoft Office, especially PowerPoint and Excel.

Responsibilities

• Develops and implements operations procedures to ensure service orders, installations or PM visits are done timely and profitably.
• Provides direction to Service Managers and technicians to meet service needs and enforce policies.
• Sets goals and objectives for teams to meet future service demands.
• Monitors service billing efficiency and technician utilization to meet targets.
• Addresses all service and warranty issues promptly and engage customers as needed.
• Analyzes profitability of planned maintenance programs and training targets across teams.
• Escalates issues with key customers and coordinates with groups to satisfy service needs.

Skills

Communication

Planning

Negotiation

Troubleshooting

Organizational skills

Interpersonal skills

Education

Bachelor's degree in Logistics, Business Administration, or related

Tools

PowerPoint

Excel

Job description

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.About the PositionAs a Regional Service Manager, you will oversee and support Service Managers and technician’s day to day activities within an assigned region to meet Kenco Material Handling Solutions goals and expectations.FunctionsDevelops and implements operations procedures and guidelines to ensure that customer repair orders, installation or PM visits are done in a professional and timely manner to ensure solid profit margins.Provides direction and guidance to Service Managers and technicians for operational excellence, monitors training processes to ensure quality training of employees and enforces company policies and procedures in an appropriate fashion.Provides goals and objectives to Service Managers and technicians to meet current and future service needs.Ensure Service Managers and technicians service billing efficiency ratio is at or above 75%.Measure and Increase utilization of technician at or above 85%.Address all service and warranty issues in a timely manner.Analyze and insure the profitability of planned maintenance programs.Insure the training targets are achieved and maintained in all areas where training expectations are established.Interact with key customers if issues arise that need escalation and work with customer groups to ensure all service needs are met.QualificationsBachelor’s degree in Logistics, Business Administration, or related required or equivalent years of experience required. Equivalent years of experience is defined as one year of professional experience for each year of college requested.4+ years of progressive experience in field service or operations. preferably prior experience with material handling or similar equipment.Must possess excellent communication, planning, negotiating, troubleshooting, organizational, and interpersonal skills.Experience leading and managing teams while demonstrating a flexible and adaptable work style.Sophisticated interpersonal and people management skills, including strong written and verbal communication skills.Analytically-minded, with an ability to solve problems independently and in teams.Proficiency in Microsoft Office, with strong PowerPoint and Excel skills preferred.CompetenciesBusiness Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organizationCommunicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsibleLeading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategyManaging Transitions/ Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholdersRelationship Management - Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives.Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organizationTravel RequirementsThis position is expected to travel approximately 50% - 75%.DisclosuresFor California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.Per company policy, all internal job postings expire 14 days from the date they are posted.The approximate pay range for this job is:$75,800.00 - $113,800.00Benefits offered:Medical insurance including HSA, HRA and FSA accountsSupplemental insurance including critical illness, hospital indemnity, accidental injuryDental InsuranceVision InsuranceBasic Life and Supplemental LifeShort Term and Long Term DisabilityPaid Parental Leave401(k)Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)Employer Paid Holidays- 10 daysKenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.Please click the image to download the EEOC ‘Know Your Rights; Discrimination is Illegal’ posting.https://www.eeoc.gov/posterFor California residents please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy.https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy.https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/