Regional Service Manager

Kenco Group; Illinois; On-site; USD 76,000 - 114,000; Full time

Benefits offered by this job

Medical insurance with HSA/HRA and FSA

Dental Insurance

Vision Insurance

Life Insurance

Short Term and Long Term Disability

Paid Parental Leave

401(k)

Paid Time Off

Employer Paid Holidays

Job summary

Kenco Group in Illinois is seeking a Regional Service Manager to oversee and support Service Managers and technicians within an assigned region to meet Kenco Material Handling Solutions goals and expectations.

You will develop operations procedures, guide teams, monitor training, improve billing efficiency to 75% and achieve 85% technician utilization, while addressing service and warranty issues and ensuring profitability of maintenance programs. Travel ~50–75% is required.

Qualifications

• Bachelor's degree in Logistics, Business Administration, or related required or equivalent years of experience.
• 4+ years of progressive experience in field service or operations, preferably in material handling or similar equipment.
• Excellent communication, planning, negotiating, troubleshooting, organizational, and interpersonal skills.
• Experience leading and managing teams with a flexible, adaptable work style.
• Strong written and verbal communication skills and sophisticated people management.
• Proficiency in Microsoft Office, with strong PowerPoint and Excel skills preferred.

Responsibilities

• Develops and implements operations procedures and guidelines for customer repair orders, installations, or PM visits to ensure solid profit margins.
• Provides direction and guidance to Service Managers and technicians for operational excellence and enforces company policies.
• Sets goals and objectives to meet current and future service needs.
• Ensures service billing efficiency ratio is at or above 75%.
• Aims for technician utilization at or above 85%.
• Addresses service and warranty issues promptly.
• Analyzes and ensures profitability of planned maintenance programs.
• Ensures training targets are achieved and maintained.

Skills

Communication

Planning

Troubleshooting

Team leadership

Interpersonal skills

Analytical thinking

Microsoft Office

PowerPoint

Excel

Education

Bachelor's degree in Logistics / Business Admin or related

Tools

Microsoft Office

PowerPoint

Excel

Job description

At Kenco Logistics, you're more than just a team member - you're part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward - one shipment at a time.

About The Position

As a Regional Service Manager, you will oversee and support Service Managers and technicians day to day activities within an assigned region to meet Kenco Material Handling Solutions goals and expectations.

Functions

• Develops and implements operations procedures and guidelines to ensure that customer repair orders, installation or PM visits are done in a professional and timely manner to ensure solid profit margins.
• Provides direction and guidance to Service Managers and technicians for operational excellence, monitors training processes to ensure quality training of employees and enforces company policies and procedures in an appropriate fashion.
• Provides goals and objectives to Service Managers and technicians to meet current and future service needs.
• Ensure Service Managers and technicians service billing efficiency ratio is at or above 75%.
• Measure and Increase utilization of technician at or above 85%.
• Address all service and warranty issues in a timely manner.
• Analyze and insure the profitability of planned maintenance programs.
• Insure the training targets are achieved and maintained in all areas where training expectations are established.
• Interact with key customers if issues arise that need escalation and work with customer groups to ensure all service needs are met.

Qualifications

• Bachelor's degree in Logistics, Business Administration, or related required or equivalent years of experience required. Equivalent years of experience is defined as one year of professional experience for each year of college requested.
• 4+ years of progressive experience in field service or operations. preferably prior experience with material handling or similar equipment.
• Must possess excellent communication, planning, negotiating, troubleshooting, organizational, and interpersonal skills.
• Experience leading and managing teams while demonstrating a flexible and adaptable work style.
• Sophisticated interpersonal and people management skills, including strong written and verbal communication skills.
• Analytically-minded, with an ability to solve problems independently and in teams.
• Proficiency in Microsoft Office, with strong PowerPoint and Excel skills preferred.

Competencies

• Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization
• Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible
• Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy
• Managing Transitions/ Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders
• Relationship Management - Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives.
• Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization

Travel Requirements

• This position is expected to travel approximately 50% - 75% .

Disclosures

• For California residents - please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco's privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/
• The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
• Per company policy, all internal job postings expire 14 days from the date they are posted.

The Approximate Pay Range For This Job Is

$75,800.00 - $113,800.00

Benefits Offered

• Medical insurance including HSA, HRA and FSA accounts
• Supplemental insurance including critical illness, hospital indemnity, accidental injury
• Dental Insurance
• Vision Insurance
• Basic Life and Supplemental Life
• Short Term and Long Term Disability
• Paid Parental Leave
• 401(k)
• Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
• Employer Paid Holidays - 10 days

Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.

Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)