Regional Service & Logistics Specialist

HandCraft Linen Services; Florence (SC); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, life, disability

401(k) with company match

Paid PTO including birthday

Paid training and advancement

Employee programs and discounts

Uniforms provided

Job summary

HandCraft Linen Services is seeking a Regional Service Operations Specialist to support customer accounts across the Eastern South Carolina region. You will be the primary operational contact, resolving service concerns, managing linen and scrub inventories, and coordinating with production and transportation teams to keep service running smoothly.

You will collaborate with Sales, Leadership, and other internal teams, manage day-to-day depot activities, and oversee logistics to ensure continuity

Qualifications

• Minimum requirement of a High School Diploma; Bachelor’s Degree preferred or equivalent experience.
• 5+ years’ experience supporting a territory, multiple customer accounts, or multiple locations.
• Relevant experience in customer service operations, account management, route-based services, logistics or related field.
• Proficiency with Microsoft Office and ability to learn CRM, reporting, and operational systems.
• Strong written and verbal communication skills; able to manage difficult conversations professionally.
• Willingness and ability to travel to assigned customer/internal locations for training and field needs.

Responsibilities

• Serve as the primary operational contact for assigned customer accounts.
• Manage customer requests, service concerns, shortages, and urgent issues.
• Coordinate communication and resolution across internal departments.
• Investigate billing questions and invoice discrepancies.
• Support customer reporting, utilization reviews, and sample requests.
• Manage inventory allocations, adjustments, and shortage support.
• Monitor linen and scrub utilization trends and recommend optimization opportunities.
• Review circulating inventory levels and support inventory reporting follow-up.
• Ensure proper product retirement and inventory recovery during account changes.
• Review daily operational reports and service tickets; analyze account health and performance.
• Conduct pricing reviews, contract audits, and account investigations using CRM/reporting tools.
• Create and maintain customer contracts, addendums, and account updates.
• Support renewals, upsell opportunities, credits, and pricing adjustments.
• Maintain account setup accuracy including routes, delivery schedules, holidays, and product changes.
• Coordinate onboarding activities for new business installs; partner with data analysts, transportation and operations teams to ensure successful implementations.
• Support uninstall coordination, communication, and product recovery efforts.
• Collaborate with Sales, Leadership, Production, Transportation and other internal teams to ensure continuity.

Skills

Customer service operations

Account management

CRM

Microsoft Office

Communication

Travel readiness

Education

High School Diploma

Bachelor's degree preferred

Tools

CRM systems

Reporting tools

MS Office

Job description

HandCraft Linen Services is seeking a Regional Service Operations Specialist to support customer accounts across the Eastern South Carolina region. You will be the primary operational contact, resolving service concerns, managing linen and scrub inventories, and coordinating with production and transportation teams to keep service running smoothly.

You will collaborate with Sales, Leadership, and other internal teams, manage day-to-day depot activities, and oversee logistics to ensure continuity