Regional Service Delivery Manager (RSDM)

GovCIO; Boise (ID); Remote; USD 125,000 - 150,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Flexible Work Environment

Corporate Discounts

Pet Insurance

Job summary

GovCIO is seeking a Regional Service Delivery Manager to support the TSA Focus contract. The role is located in the United States and fully remote.

You will lead integrated project plans, manage a multidisciplinary team, and oversee budgets and schedules to meet productivity, quality, and client-satisfaction goals. A US citizenship TSA/DHS clearance is required for this position.

Qualifications

• Bachelor's degree with 15+ years of experience
• Clearance: US citizenship required to attain TSA/DHS clearance

Responsibilities

• Creates integrated project plans for contract deliverables and new products
• Manages project team and reviews status of projects and budgets
• Develops monitoring mechanisms and intervenes to resolve issues
• Ensures adherence to quality standards and reports progress
• Leads project meetings and tracks progress and reporting

Skills

Project leadership

IT service delivery

Stakeholder management

Budget tracking

Job description

United States

Suitability/Public Trust

Fully remote

Project/Program Management

Overview

GovCIO is currently hiring for a Regional Service Delivery Manager (RSDM)to support our newly awarded TSA Focus contract. This position will be located in the United States and will be fully remote.

Responsibilities

Creates integrated project plans for contract deliverables and new products in development projects. Manages a project team comprised of a multidisciplinary staff. Reviews, manages and controls status of projects and budgets; manages schedules and prepares status reports. Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Develops mechanisms for monitoring project progress and for intervention and problem solving with team members and line managers. Generally reports to a Program Manager.

• Manages the direction of a project through the design, implementation, and testing in accordance with project objectives.
• Defines requirements and plans project lifecycle deployment.
• Supervises professional and technical support personnel performing in their regular disciplines.
• Schedules tasks and coordinates with various team members to accomplish the results.
• Manages the integration of vendor tasks and tracks and reviews vendor deliverables.
• Ensures adherence to quality standards and reviews project deliverables.
• Conducts project meetings and is responsible for project tracking, analysis and reporting.

#TSA

Qualifications

Bachelor's with 15+ years (or commensurate experience)

Required Skills and Experience

• 15 years experience leading the user support function of a large agency-wide IT support contract that serves a user community of 80K agency personnel

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

#TSA

Preferred Skills and Experience

Posted Salary Range

USD $125,000.00 - USD $150,000.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview
• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.